Manage without having HiveManager application

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Hi,

How do I manage my switches or access points without having Hivemanager application? In fact, we had HiveManager but we did not renew the contract. How to change settings previously made?
thanks
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technique

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Posted 3 years ago

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Nick Lowe, Official Rep

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You need to log in individually to each device manually via the CLI. This is typically available via a console cable or SSH. You will need to know the username and password that was configured for this.
(Edited)
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technique

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I understand that it is impossible to change it...but with my admin password, you said I cannot see what "value"  is related to each AP?
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Nick Lowe, Official Rep

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There can and often is sensitive information in the APs configuration, such as credentials.
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technique

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Sorry, I don't understand the last sentence...could you explain?
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Nick Lowe, Official Rep

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I was just explaining why conceptually it is not possible to reset the CLI credentials and retain the APs configuration.

Usernames and passwords for HiveManager are not stored on or used by APs, it's an entirely separate thing.
(Edited)
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technique

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Nick, I surely mislead you in my explanation... Since this morning, I'm reading many posts to access my AP via SSH... I don't know why but someone said that the user is "admin" and the password is the same as the one for my Hivemanager...  I just tried it and it works...
(Edited)
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technique

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Thanks for your reply. We are beginners at this. I really appreciate your time. May I ask you to explain about the CLI ? What is also the console cable or SSH?
thanks
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Nick Lowe, Official Rep

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HiveManager exists precisely to manage the devices as a group in a consistent, easy to use way. Being candid, if you are not yet familiar with what a console cable is or what SSH is, you are likely going to find using the CLI somewhat of a challenge. It is not documented with examples and use cases in mind by Aerohive. It is not expected that most users will have a need to touch it. It is also object and reference oriented which is familiar to a programmer, but can be confusing otherwise. Think of it as being the backend, private implementation details of how an AP is configured.

With that in mind, I strongly suggest that you consider renewing the contract so that you are able to manage the devices properly within HiveManager.

If you are determined to give it a go, I would suggest researching what serial RS-232, telnet and SSH are in Google and read through the relevant material.

Aerohive's technical documentation, which includes a technical breakdown of the CLI, is available here: http://www.aerohive.com/support/technical-documentation
(Edited)
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Mark Techa

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Adding onto Nick's comments, from my experience, using the CLI is definitely not a beginner tool and encourage the HiveManager if you can.

As for renewing the support, my company was in the position where we didn't want to be in that position of renewing contracts, so we chose to purchase the HiveManager On Premise solution. We made that decision to avoid the recurring charges during a year if we had less to spend. Now that we have that license, if we cannot renew our support, we still can log into hivemanager to control our APs.

In fact, that was a big factor in choosing Aerohive over Meraki. Meraki just didn't give us that choice, and if we didn't renew the contracts, our APs would be pretty much useless. 
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technique

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AeroHive on Premises...? I didn't know about that. Thanks
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Mark Techa

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Yeah, it was an option we decided to go for. Upfront costs were more, because you pay for the licensing of the virtual appliance. After that, we still pay yearly for the maintenance fees for each access point (for support and hardware failures), but if we decide not to renew our maintenance for some reason, we will still have access to our access point configurations because the HiveManager is installed locally on one of our servers.
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technique

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What if we want to buy one licence for 5 years but we have 9 access points. How does it work? Could we manage our wifi network with this one licence? AeroHive tells me that we have to buy 9 licences...?
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Nick Lowe, Official Rep

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You're licensing the APs. So, yes, you would need 9. No, you can't manage 9 APs with 1 licensed.
(Edited)
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Mark Techa

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yeah, you have to buy a license for each AP. The good thing about that, is that it also covers hardware and support. The bad thing is that you need to get one for EACH AP. After the duration is over, however, if you purchase the On Prem solution, you'll still have control of your APs. Just no support or replacement.
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matt

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Would anyone be able to comment on how much a license is per AP unit and the On Site software as well please?