LXE Thor wireless clients

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  • Question
  • Updated 6 years ago
  • Answered
Anyone else using LXE THOR units with their wireless? If so, have you experienced any wireless problems after upgrading to 5.1r1?
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Angie Tellmann

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Posted 6 years ago

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Bradley Chambers, Champ

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Angie, I've not used them, but can you describe more
of what's going on?
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Bradley Chambers, Champ

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Next thing I'd probably recommend as well, is running client monitor on that MAC address within HiveManager. Are you able to find the MAC address of the LXE unit?
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Matthew Gast

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I haven't heard of any problems yet. What kind of behavior are you seeing?

Bradley's suggestion is a good one - turn on the client monitor and see what it reports. If you could paste the client monitor log, that might give us a clue as to what's happening.
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Bradley Chambers, Champ

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To get to client monitor: Login to HiveManager, go to tools and then click on client monitor I'm the left

Input the MAC address and then click add

This will monitor what the device does.
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Angie Tellmann

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Thank you guys for the reply. I have actually been working with Aerohive for several months on this so alot of troubleshooting has already been done. I am hearing that a couple of other customers are seeing similar problems and was just curious if they might be using this forum. We actually have an Aerohive person on location this week working with an LXE 3rd level tech to troubleshoot the problem. It seems there's an issue between the new verison of OS and the Summit Client utility. We are still in data gathering mode right now thought. Again - appreciate the thoughts/suggestions above!!
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Bradley Chambers, Champ

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Thanks for the update. Let us know any outcome.
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Angie Tellmann

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Will do. Our corporate office is in Cookeville, TN.
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Bradley Chambers, Champ

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Not far from y'all. I am in Chattanooga