Lost side after Hivemanager Upgrade 6.2r1a

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  • Updated 4 years ago
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Hi
I have two sides (A and B) with AH switches and AP's. Yesterday, I upgraded our own HM to 6.2r1a. After the HM was up again, all devices from side A connected back to HM. All the oder devices from side B could not connect any more to our HM. I logged into one switch and saw, that it is connected to an HM somewhere else (HiveManager Primary Name:hm-emea-014.aerohive.com). I set "CAPWAP Default Server Name" to our HM. Now I do not know, how to tell the switch, that it schoul rediscover CAPWAP so that it will get back to my HM. Can someone help me with that?

Thank you very much.
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Stefan Meichtry

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Posted 4 years ago

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Stefan Meichtry

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Problem solved. I had to SSH into all devices and set the hivemanager by:

capwap client server name <our-hivemanager-ip>

After that, I was able to manage the devices again from HM. Strange?? Wondering why all these devices got the wrong HM address just by upgrading the HM.
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Andrew Garcia, Official Rep

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Please contact your support representatives about this.  Please have the serial numbers of your affected devices on hand.