I have tried almost every fix I could find on this forum including reset in the CLI and tried to set the capwap server and hive name manually. But they are still stuck on orange light.
The only thing I haven't tried is an manual firmware upgrade.
Any more tricks to try before that?
First thing you are going to need to do is go to
support.aerohive.com and log into the support portal, download the correct
image for the AP and then follow the steps listed below.
1. Connect a physical console and setup a local tftp server
a. We can use TFTPd32. It’s a free TFTP server. Google “TFTPD32” it will be the first link
b. Download the March 7th 2011 standard version and install it
c. Once this is installed we will need to point it to the new image
d. Download the new image you are going to install on the AP
e. In the TFTPD program click browse and browse to the folder you saved the file
f. Click show DIR to make sure that the Image file is there and select copy
2. Now with the computer consoled into the AP have a putty session going and Reboot the AP and as soon as the prompt comes up hit enter to get into bootloader mode, password is administrator.
3. Type set_bootparam to configure device IP and boot image
a. if it’s DHCP leave it 0.0.0.0 for IP by hitting enter
b. The TFTP IP address is the IP address of the computer hosting the TFTPD program
C. Leave vlan ID and native VLAN at 0
d. now right click and paste in the image file name that you copied from the TFTP program.
e. hit enter at the next two prompts and then type Y to save
4. Now run this command at the prompt: image_flash
a. This will connect to the TFTP server on your computer it may take a few connections before it pulls the file
b. Make sure the file successfully copies over. There should be a message saying successful or progress completed.
5. Once the image is transferred over type in: reset
a. this will reset the AP and boot it on the new image.
I was able to get to the AP GUI and I could ssh to it. Couldn't see the hive manager though. I upgraded the software and went through several setting changes and reboots. Finally, the Aerohive tech asked if I had hit the reset button on the device itself. Being 10 feet up on a wall, I had not. So I got a ladder and that solved my problem. Once the AP reset properly the hivemanager restored the configuration and I had my little white light back as well as a functioning AP. Sometimes that hard reset is all it takes.