List of HiveManager Online IP's?

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  • Updated 5 years ago
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Can Aerohive provide a list of the IP addresses, ranges used by the Hivemanager Online (HMOL) servers?
In our network, we craft firewall rules to permit CAPWAP and SCP access to only specific HMOL addresses, but getting frustrated when aerohive changes DNS or server addresses.
As an example, all was well up until yesterday 11/18/13, and our HMOL instance at resolved to a 162.216.x.x address. As of 11/19/13, aerohive changed their DNS records to use AMAZON-EC2 services, for our HMOL, now hosted at an 184.73.x.x address.
As a result, all of our AP's lost CAPWAP access, and I now need to adjust firewall rules to the "new" HMOL address for CAPWAP and SCP/SSH access.

What are the current HMOL addresses aerohive...please standardize so customers can continue permitting access without having to allow "all" to a moving target of IP addresses. Thanks.
Photo of shoremedia


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Posted 5 years ago

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Photo of Mike Kouri

Mike Kouri, Official Rep

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Official Response
Shoremedia (why'd your mother ever give you a name like that?),

We use a variety of third-party hosting sites for HiveManager Online services. In general, we only move servers after giving notification to the users of those servers. Occasionally, we have to undertake emergency actions.

In this particular instance, we had I/O issues on several of the USEAST servers that our third-party hosting site was unable to remedy in a reasonable timeframe. They were

Rather than let all users on those servers continue to suffer, we chose to migrate those servers to a new cloud environment. We apologise for the inconvenience this caused you.

In the future, you may want to consider modifying your firewall rules to permit outgoing connection establishment attempts from your HiveOS devices for CAPWAP and SCP to destination address ANY, or to modify them to use DNS names for the destination so that when/if they resolve to a new address then you won't need to modify the firewall rules again.