Issues Activating Permanent Accounts

  • 1
  • Question
  • Updated 5 years ago
  • Answered
Is anyone else having problems activating permanent accounts? We cannot activate more that about 4 at a time or the browser time outs or gives an error, and it takes about 10 to 15 minutes to activate the 4 accounts.

The environment is Hivemanager 5.1r1.
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Posted 5 years ago

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Scott M., Sr. Support Engineer

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Official Response
I have researched this question and I recommend you open a case for this issue as it may be necessary for us to get your database and load it on a server in order to replicate the issue. If you are in the USA, you can open a case by calling 866-365-9918. Outside the USA, please call your service provider and they will support you directly or open a case with Aerohive to get answered needed.