Issue resolved: Redirected to login page when trying to reset HiveManager NG user password

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  • Updated 3 years ago
When some customers tried to reset their password of HiveManager NG from the link in the password recovery email, they were redirected to the HiveManager NG login page, instead of a page where they can reset password. We are sorry for the inconvenience caused by this problem. We have identified the root cause of the issue and will deploy a patch to HiveManager NG on Pacific evening time, Apr 15, 2015, Wednesday. Thank you very much for your feedback! Please continuously let us know where we can improve. 
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Hivefan

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Posted 3 years ago

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Nick Lowe, Official Rep

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Hi Fan,

I've noticed that when logging in, the email address field is case sensitive. It should not be.

This issue is noticeable on an touchscreen devices like an iPad where the first letter will usually automatically be capitalized, preventing a login if you don't correct the casing.

Also see: http://sja.co.uk/controlling-which-ios-keyboard-is-shown

In addition, the input field should ideally also have autocorrect="off" and autocapitalize="off".

Cheers,

Nick
(Edited)
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Hivefan

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Hi Nick,

Thank you for the feedback. It's a good point. I tested it and saw the problem. I will request a product change. 

Cheers,
Fan
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Hivefan

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Dear HiveManager NG users,

A patch as above mentioned was successfully deployed to HiveManager NG production environment. We have verified that the fix for resetting user password is working. Thank you again for your feedback! Please continuously let us know where we can improve.