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How do you give international hardware support if the client has office around the world? At this moment we buy locally and sent to the international office os contact with a local Partner, but I don't understand if we pay the support to Aerohive why don't give us the support globally for RMA.
The answer to this depends on the support program that you are on. My guess here is that you buy support through the VAD onto Aerohive. That meaning that the VAD provides you RMA support as well as technical support.
I'll have more time tomorrow to respond. Please let me know your support program and then I can be more specific.