How do you get an AP 330 passed the Green light state?

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  • Updated 6 years ago
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The documentation says my AP needs to be steady White to be operating properly and connected to HiveManager. How can I get from Green to White?
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Lynn Truong

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Posted 6 years ago

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Bradley Chambers, Champ

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Lynn,

While it's ideal to be connected to HiveManager, it's not required for the AP to operate properly. That is the beauty of the cooperative control protocol that Aerohive uses. HiveManager is just a management system. The functions of the AP are handled directly on the device itself.

That withstanding, it's nice to be connected to HiveManager (for pushing changes, etc). Couple of questions to help determine what's going on:

1. Is new a new AP? (If not, has it ever connected to HiveManager?)
2. If so, is this the only one you have? (If not, are others connected to HiveManager?)
3. Are you using a local HiveManager or HiveManager Online?

Color information (for others doing searches in the future):
Blue is booting up
Green means has an IP address locally (and is providing wifi assuming it has a config pushed to it)
White means online and connected to some sort of HiveManager (local or cloud based)
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Bradley Chambers, Champ

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As a clarification, if you've never pushed a configuration to it (if this is a new device), it won't work until we've resolved this problem and gotten a configuration issued.
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Lynn Truong

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Brad,

Thank you for your reply.

1. Yes, this is a new AP. No, never connected to HiveManager.
2. Yes, this is the only one I have.
3. HiveManager Online.

How do I get the configuration issue resolved?

Thank you,
Lynn
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Bradley Chambers, Champ

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Lynn

Can confirm that UPD 1222 or TCP 80 are open?

Also, lets make sure the AP's serial is in the redirector. Login to HMOL
and click on redirect devices.

then click on device access control list. Do you see a serial number there? If so, does it match the one on the AP?
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Ronald Esveld

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make sure the AP has DNS and it can resolve the HMOL server.
Also you can do a capwap ping from the AP:

capwap ping

If CAPWAP on UDP 12222 fails you can manually set it to work through http on port 80.