id manager and windows laptop

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  • Question
  • Updated 2 years ago
Hive manger version 6.6r3a

I created a SSID for the customer. the authentication method is PPSK and managed by ID manager.  I tried all Apple device and andriod device, it works find. but when I try WINDOWS 10 laptop, it does not work, which cannot log in to my SSID.

when I tried to remove ID manager and use local ppsk user group, the window 10 laptop works.

Could you give me some ideas. 
Photo of bin yu

bin yu

  • 26 Posts
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Posted 2 years ago

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Photo of Gary Smith

Gary Smith, Official Rep

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Hi Bin,

It would be useful to see some logs.

From the HM;
- client monitor logs

From the AP;
_debug auth info

From the IDM;
Authentication log

Please try to filter for the relevant client mac address.

Kind regards,
Gary Smith