How to downgrade APs with HiveManager Enterprise 6.1r2b ?

  • 2
  • Question
  • Updated 5 years ago
  • Answered
No possibility to downgrade AP-110 in HiveManager 6.1r2b to previous versions of HiveOS 6.1r2.1359.
We have lots of problems connecting to internet through our APs after upgrading. It's a 1200 sutudents' school and we can't work.

We tried inside the "update" menu, but there is no previous version available.
We aldo tried to revert software version of HiveManager, but it doesn't work.

Could anyone help us, please?

Regards
Photo of Jaime Ponce

Jaime Ponce

  • 2 Posts
  • 0 Reply Likes

Posted 5 years ago

  • 2
Photo of Nick Lowe

Nick Lowe, Official Rep

  • 2491 Posts
  • 451 Reply Likes
What version of HiveOS were you using previously that you wish to roll back to?
6.1r2 build 1359 is the latest currently available.

What steps did you take to conclude that the issue you are experiencing is due to something in HiveOS?

You can download previous versions from:

https://support.aerohive.com/secur/download_page

And can install them using the Web interface for each AP or via SSH and a TFTP server with the "save image ..." command.
Photo of Jaime Ponce

Jaime Ponce

  • 2 Posts
  • 0 Reply Likes
Hello Nick,

we were using the previous one, I guess 6.1.

The real problem we have is that we checked connnections to internet are working fine between the APs and the router, but not from each device (towers, laptops) to the APs. We wonder if it could be any kind of "radio" problem.

Everything seemed to be going well before our upgrade 4 days ago. Now we suffer continuous disconnections from WiFi on different APs, loosing IP packets when we check with pings and browsing very slow in internet from each laptop.

We are very worried about all this.

Tanks for your fast answer.
Regars
Photo of thewifigeek

thewifigeek, Champ

  • 86 Posts
  • 12 Reply Likes
Verify Backup image on CLI 'show version detail'.

GUI > Monitor > Select AP > Utilities > Set image to boot > Backup image.
CLI > 'show version detail' > 'reboot backup'.

Hope this helps.
Photo of Nick Lowe

Nick Lowe, Official Rep

  • 2491 Posts
  • 451 Reply Likes
I should have recommended using the backup image now that I think about it. I have, incidentally, seen issues, quite frequently actually, whereby the access point can reboot unexpectedly and revert the version of software being used by switching without intervention.

Depending on what was changed and if you are relying on that changed behaviour, this can obviously cause problems in live deployments.

I have ended up, therefore, ensuring the image that I wish to use is written twice via SSH and a TFTP server preventing that from occurring.

The show version detail command geekonastick mentions would be very useful to confirm the version that was being used.

I think effort should be put in to isolating root cause rather than 'blaming' HiveOS based on high level empirical observation. The interactions that cause issues like this can be complicated and of unexpected cause, sometimes unrelated and coincidental, when you dig in to it.
Photo of thewifigeek

thewifigeek, Champ

  • 86 Posts
  • 12 Reply Likes
Interesting... I had a mesh issue one time and required downgrade.... I HiveManager upgraded until I received an error "already in partition", verified CLI, reboot backup via CLI, complete upload when its back online.

Thanks for the warning, I'll watch out for it next time.

Nick, add me on twitter, I want to message you something interesting.