How to troubleshoot ssociation failures

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  • Updated 10 months ago
Greetings,

I'm experiencing what seems to be a high rate of association failures in a deployment of predominantly AP230's.  Some clients experience 30 or more association failures in a day and a couple as high as 100.  I was wondering if anyone could point me toward troubleshooting steps. Overall, WLAN performance doesn't seem bad.

I've disabled low rates, have enabled band steering, urging clients to 5GHz.  In one building I'm using high-density settings.  The walls are metal studs and drywall with a cavernous space above the 12-ft drop ceiling, and the 7 AP230's can hear each other as if they were all in the same room.  I've got to support enough clients that I don't think I can safely remove any AP's. There are 12 classrooms and a common area and at max I can have 230 people in the building, some with a couple of connected devices.  Usually there around 150 people and perhaps 200 devices.

Any suggestions as to steps to follow will be appreciated.

Thanks,

Steve
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Steve Kellogg

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Posted 2 years ago

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Eliu Rodriguez

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I am looking everywhere help about this topic but even the Aerohive guys are not able to answer.  Let's see if someone bring some light soon. :)
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Eastman Rivai, Official Rep

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Steve,

Have your issued been addressed? We had issues on the HD in the pass that caused association failure.

Eliu,

Do you have the same issue? 


Thank you,


Eastman
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Eliu Rodriguez

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Hi Eastman,
My issue is still present. Sometimes I get 2000 association failures. But this is not coming from laptops or smartphones this is only happening with the BarcodeScanners, Datalogic Falkon x3 with a summit 30ag series radio. They are using the last firmware. I don't know else to do.
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Eastman Rivai, Official Rep

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Eliu,

What HiveOs version do you use on AP230? Can yo ensure that you have upgraded the AP to 8.0r1? If the issue still persist please open a case.

Eastman