How to get Hivemaster to see an AP in a new network

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We have a free test AP230 that we used for our production testing. We now want to test in another network for another project. When we move to the new network, Hivemanager does not see the AP come it. It still shows the last address. How do I get Hivemanager to look for traffic from a new network?
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Elvin Bashor

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Posted 1 year ago

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Luke Harris

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Elvin - Are you attempting to use your AP across two different instances of HiveManager? 
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Elvin Bashor

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No.  This was a free test box we received to test our implementation.  We purchased the production APs and they are on another instance.  We wanted to move this test unit to another network to test a different configuration and cannot get it to connect to HiveManager.
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Luke Harris

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Have you reset said device back to factory settings? If you are able to telnet/ssh into the problem AP you should be able to run the 'show capwap cli' command this will tell you where (if at all!) the AP is trying to look for HiveManager. 

Licensing is also worth checking. 
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Elvin Bashor

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We have not reset the device to factory settings.  It was working in the old network.  We plugged it in and it came up and connected to the cloud, then we changed the configuration from a static IP address to dhcp.  It got a new address in the that network.  We then unplugged the device and moved it to the new network, a different provider, and it does not seem to be able to find the HiveManager site now.  We have checked and it did get an address on the new network and has a NAT on the firewall for that network, but no connectivity.
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Bill W.

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As Luke said, you need to run "show capwap client" (or "sh capw cl" for short) to see what HiveManager the AP is trying to connect to. You can also run a "capwap ping HM" (where HM is the IP address of your HiveManager) to see if the AP can reach your HiveManager.

Also, are you sure that UDP 12222, TCP 22, and TCP 443 ports are open on the firewall on the new network.

Also check the DNS settings that the AP is getting on the new network.
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Elvin Bashor

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Thanks for the help, guys!  It turned  out that setting it to dhcp an address does not change the dns servers on the AP.  I logged on to the console and changed to the new dns and it connected immediately.  I went into the HiveManager and changed the setting there to keep it correct on the AP.

Thanks again for the help.