How do I change my HM classic license from HMOL to NG ? IT is possible?

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  • Updated 5 months ago
  • (Edited)
We have a License active in HM Classic and I removed all access Points, however when I try migrate the license in the HMNG there are this message: License Server Error: This entitlement key has already been used by another system. How can I remove the license from HM classic and install in NG?
Photo of Daniel Lima

Daniel Lima

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Posted 5 months ago

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Photo of Sam Lynn

Sam Lynn, Moderator

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Hello Daniel,

If you could open a case (either by going to, logging in, and creating a case, or with the form found at the following link) we can get that taken care of for you. I'd like you to open a case so you can share information directly with a technician that we will need to get that license moved over for you, instead of posting it here.