What is the best way to be notified when new updates to HMOL are available?

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  • Question
  • Updated 5 years ago
  • Answered
  • (Edited)
What is the best way to be notified when new updates to HMOL are available? I find that I am getting these updates months later unless I open a support ticket specifically requesting them.
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Neil

  • 5 Posts
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Posted 5 years ago

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Emilio Maldonado

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Official Response
Hi Neil,
As Bradley already mentioned, the Update Software option will show the new software. In addition, you'll see the "flying bee" appearing in your HMOL header when a new release is available (the bee might not show in 5.1r1 to 5.1r3 versions, but it will show in 5.1r4 and earlier/future releases).



We recently published our official
Cloud Upgrade Policy, which is very flexible.
In summary:
- We support "current and minus 2" versions of HMOL,
- In the near future you'll be able to opt-in for HMOL automatic-upgrades
- We will upgrade your HMOL between maintenance releases and provide you notifications well ahead of time announcing the time window relevant to your timezone.
- The above applies to HMOL; as usual, our customers will always will be in control about when to upgrade their hardware devices.

Regards
Emilio