HiveOS and HiveManager version 6.0r2a have been released

  • 1
  • Announcement
  • Updated 5 years ago
HiveOS and HiveManager version 6.0r2a is now available for both on-premise and HMOL customers. Customers with an on-premise HiveManager may upgrade through their HiveManager directly from the Download Server or manually download the upgrade file from their Support Portal. If you are an HMOL customer and wish to upgrade your account to 6.0r2a, please make this request by either opening a support case (for direct support customers) or through your Aerohive Partner.

Our 6.0r2a release includes HiveOS support for the newly released SR switches as well as previous HiveAP platforms. Since there are many new features and changes in 6.0r2a, please read the release notes thoroughly to ensure that you are well informed of these changes prior to upgrading.

Also, there are certain hardware requirements for on-premise HiveManagers; please make sure that your HiveManager meets the requirements laid out on page one of the release notes.

You may obtain the latest release notes by logging into your Support Portal or by downloading them directly from our website here.
Photo of Amanda

Amanda

  • 396 Posts
  • 25 Reply Likes

Posted 5 years ago

  • 1
Photo of Nick Lowe

Nick Lowe, Official Rep

  • 2491 Posts
  • 451 Reply Likes
Thanks for the information, Amanda.

I am rather baffled as to why, certainly for those of us already on HMOL 6.0r2 in the 6.0 release family, the system does not prompt us to ask if we want to upgrade to 6.0r2a?

Instead, we have to manually request a move by way of a support case. It is, I have to admit, somewhat tiresome/frustrating having to do this every time.

Does it not needlessly waste and consume your valuable support resources operating with such a process? Could we not have a tick box in HMOL to ask if we would like to be alerted immediately when an update is available, with the option to upgrade available, if we are happy to live on the bleeding edge?

Regards,

Nick
Photo of Mike Kouri

Mike Kouri, Official Rep

  • 1030 Posts
  • 271 Reply Likes
Wow, Nick, have you been secretly listening in on our internal conversations?

You MAY be pleasantly surprised in the near future...
Photo of Nick Lowe

Nick Lowe, Official Rep

  • 2491 Posts
  • 451 Reply Likes
Thanks again, Mike.

I'll look forward to the potential of being pleasantly surprised in the near future... :P
Photo of Jake Harris

Jake Harris

  • 6 Posts
  • 0 Reply Likes
I'm confused - I got an email that states I'll be upgraded to 6.0r2a tomorrow night, but this post seems to indicate I would need to upgrade automatically.
Photo of Mike Kouri

Mike Kouri, Official Rep

  • 1030 Posts
  • 271 Reply Likes
Nick, Jake,
I'll do my best to clear up the confusion for you.

All HiveManager OnLine (HMOL) customers who currently are on 6.0r1 or 6.0r2 are being automagically (well, from your perspective) upgraded to the latest bug-fix version, 6.0r2a.

We are sending out email notifications to people giving them 48 hour advance warning that this is happening. We are on track to have completed all of those customers' upgrades by, I believe, some time next week.

We are only upgrading the HMOL instances, we won't touch your deployed managed devices (APs, BRs, and/or SRs). HiveOS version 6.0r2a images will be available once your HMOL instance is running 6.0r2a, you will have the option to upgrade your managed devices at your own convenience, or to even leave them running the 5.x images they may already have.

All on-premises HiveManager customers can check for software updates now, and should see that 6.0 (specifically, 6.0r2a) is now available for them to retrieve from our servers and to upgrade.

So why aren't we "flying the bee" about this, to permit HMOL customers on 5.x to upgrade to 6.0 at their own discretion and stop engaging our support organization?

Well, there's a couple reasons. "Flying the bee" is the same as ENCOURAGING ALL EXISTING customers to adopt the new version. There are enough differences in appearance and behavior, and, the context-sensitive online help hasn't yet been completely updated, that many of our currently satisfied customers will become unsatisfied customers. And, to be honest, while I am proud of the 6.0 software and believe that it is entirely suitable for many customers, especially those of you who hang out here and help others with your own knowledge of our products, I will admit that it does not yet meet my personal quality bar to blindly encourage everyone to upgrade. Lastly, the server requirements for memory and storage are different in 6.0, and since many HMOL instances share common physical hardware, we want to do our best to ensure that we rebalance customers across those servers to give the best possible user experience to you our customers.

So, for these and other reasons that I may have forgotten, we are still requiring HMOL customers not yet running 6.0 to contact our support organization and explicitly request to be upgraded.

I hope this helps you understand.
Photo of Jake Harris

Jake Harris

  • 6 Posts
  • 0 Reply Likes
Thanks for the very thorough reply - quite helpful!
Photo of Nick Lowe

Nick Lowe, Official Rep

  • 2491 Posts
  • 451 Reply Likes
Can we not have a tick box buried away though saying something akin to:

Offer bleeding edge HMOL releases. (I understand that sanity may be questioned and here be dragons.)
Photo of Bradley Chambers

Bradley Chambers, Champ

  • 302 Posts
  • 53 Reply Likes
I pushed out the update last night and all seems well this morning.
Photo of Dave Brown

Dave Brown

  • 15 Posts
  • 1 Reply Like
So whats actually fixed in 6.0r2a?
Photo of Mike Kouri

Mike Kouri, Official Rep

  • 1030 Posts
  • 271 Reply Likes
See the release notes linked in the beginning of this thread.