Hi, Mike. I'm not sure how your APs are deployed but if you have a mix of portals and mesh points and the portals were updated with a new hive name and password before the mesh points, then the mesh points could become stranded. They would still be using the previous hive name and password while the portals would be using the new ones. As a result, the mesh points would be unable to form a wireless backhaul connection through the portals to the network, and HiveManager would be unable to push a new configuration to them. If that happens, the mesh points would not be able to join the newly configured hive. You have two options here:
(1) Update the portals with the previous hive name and password and then when the mesh points re-establish their CAPWAP connection to HiveManager, update their hive configurations first and then the portals second.
(2) Make a console connection, or virtual access console connection, to the mesh points and use these CLI commands to set their hive name and password manually:
hive <string1> password <string2>
These are a couple of ideas based on my guess at what the problem might be. I hope it was helpful. - Joe
1. Redirector entries for your APs - to make sure that once they connect to the Aerohive redirector, they get directed to the new, correct VHM. You can do this from directly from the Hivemanager interface via Monitor / Device Inventory / Add. Enter the serial numbers of all your Access Points.
2. Tell your Access Points to go to the Redirector again, to get then directed to your new VHM (as configured in step 1). As you are reconfiguring everything from scratch anyway, the easiest way is to simply default reset all your APs. Press the reset button for a couple of seconds until the LED starts to turn itself off for a split second.
My guess is that you have done step 1 already and want to go straight into the default reset.
Keep in mind that the order is important: If you haven't corrected the Redirector entries, and you default reset your APs, they will be redirected again to the old VHM.