HiveManager NG not compatible with IE or Edge

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  • Updated 8 months ago
Interesting situation coming out of Aerohive Support. In dealing with an issue regarding accessing the "Tools" section of NG, support has came out with this:

"I did some checking regarding this and was informed that Internet Explorer and MS Edge are not supported for use with Hivemanager NG. Engineering recommends using Firefox ideally, or Chrome.

I was advised this was going to be the final answer on IE and Edge indefinitely and there is no current intent for working to incorporate support for these browsers.

My apologies if this is inconvenient but I do not think support will be added for MS browsers."

Microsoft Edge was listed in the supported browsers section of the release notes for NG, but was recently removed. Internet Explorer 11 is still listed, though is contrary to the admission of the support team.

Put simply.... wow.

I have offered them 2 solutions here. Either fix NG in accordance to it's supported browsers, or remove IE as a compatible browser in any documentation. I understand people "like" Chrome and Firefox, but IE is installed on 100% of Windows computers with built in patching via the OS, and intranets with SSO that is 100% compatible with IE in an AD environment. 

Reference case: 00206987 and 00210127
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Jeremy Stewart

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Posted 8 months ago

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Jason

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Put simply.... wow.
This was totally my reaction too. But in a really different way. I don't actually know anyone that uses a Microsoft-branded browser as their default. Except my wife's grandmother, and well, let's just say I "fixed" that problem.

Microsoft doesn't exactly have a great track record with producing stable, standards compliant, secure web browsers. Looking at current usage statistics, it doesn't seem to make sense to put engineering resources into supporting ~5% of the browser landscape. The data you can download from that same page shows a steady decline for IE, with Edge growth as mostly flat.

On a 1-year track, IE went from 5.45% to 3.69%, Edge went from 1.66% to 1.8%.  On the other hand, Chrome went from 49.82% to 54.89% and Safari went from 13.61% to 14.88%.  The writing is on the wall - people use Chrome, in increasing numbers and not IE or Edge.

The users certainly seem to have spoken, and voted IE and Edge off the island in favor of Chrome. Little point in spending precious engineering time on something that's effectively useless.
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Jeremy Stewart

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IE will naturally decline with Windows 10 adoption having Edge as the default browser. Unless we standardize on Chrome, I won't be pushing it out to thousands of workers because they like it better. Maybe someday, but not today. 

Personal opinions aside, this case deals with the simple fact that it doesn't support a browser that is widely used in corporate environments. Being that Aerohive is enterprise grade, I would have expected it to support cross browser. This is not a cheap product.
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Jason

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IE will naturally decline with Windows 10 adoption having Edge as the default browser.
A completely fair statement. That said, since Windows 10 adoption is on the rise, one would expect Edge use to rise at a comparable rate.  It's not.

OS Market Share data looks like:

Aug 2016 -> 2017
Win 7: 47.25% -> 48.43%
Win 10: 22.99% -> 27.99%

So, while Windows 10 grew 5% on the year, Edge use only grew 0.14%.  I'm not really dealing in my personal opinions here - just observable statistics. The data supports the fact that users are using Chrome instead of IE and Edge.  In all probability, even your users are doing this, even if you don't push out Chrome to their PCs.

As for your position on not pushing it out to thousands of users because they like it better, I think you're missing the boat. The reason to do it isn't to please users because they like it better. The reason to do it is because it is better. It's better for your business. Why? Chrome has a better security track record than any browser Microsoft has ever produced. It's also more standards compliant and just plain functions better.
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Jeremy Stewart

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"The reason to do it is because it is better."... sounds personal to me. I like it too, but that's not what this is all about. If they officially remove IE support from their documentation, then we're done here. 

Show me a statistic where corporations 1500+ standardizes on Chrome, and i'll bite. I submit that the majority of the IE stats are likely corporate based.
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Jason

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"The reason to do it is because it is better."... sounds personal to me.
I would argue no, that it is in fact objectively better. A simple comparison of the history of both pieces of software makes it pretty clear. Security should be top of mind for you and your organization, particularly given today's climate regarding data breaches. Why create needless exposure by going with a solution that's got a long-standing record of serious problems with security? Remember, we're talking about the family of products that brought us real-time downloadable OS components that can come from untrusted web sites (ie ActiveX).  Sure, they eventually got that house in order, but the idea that some group of people sat in a meeting and thought that was a good idea is simply stunning.

Here's several large companies standardized on G-Suite, which would require Chrome. https://gsuite.google.com/customers/

HP, Salesforce, and Whirlpool seem big enough to meet your requirement. :-)
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Jeremy Stewart

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Put simply... WE use IE, as do MANY others. Aerohive advertises IE compatibility, but just came out saying they don't support it. 

Let's dummy this down. If you advertise that a car has AC and it doesn't, I would think someone would question it. 
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Jason

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Fair enough.  IMHO, they should just remove the claim of IE compatibility.  It's an albatross around the necks of IT and users.
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Robert Nicholas, Employee

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IE 11 is supported. The issue you have encountered with Tools menu is a known issue that is expected to be resolved in the upcoming release. To frame this in the context of your AC example, if your air conditioning works on all but one setting, you still have AC. It just needs repair.

IE 11 will remain in the list of supported browsers, as will Chrome, Firefox, and Safari for Mac.
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Jeremy Stewart

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Thanks Robert, glad to hear it is being worked on. This is very contrary to the comment left by support, especially "there is no current intent for working to incorporate support for these browsers". Sounds like something needs to be cleared up on the back-end.

Regarding my analogy (without going into semantics), broken is still broken. I certainly look forward to a resolution. 
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Nick Lowe, Official Rep

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Hi Jeremy,

To clear things up, that feedback in your second case was not correct and, for what it is worth, was not directly made by anybody in the Tier 3 support team.

Your first case resulted in a CFD that is being worked on to resolve this with a future update to HMNG. To clarify, the open/close status of a support case has no bearing on the handling of a confirmed CFD created from it.

Thanks,

Nick
(Edited)