Hivemanager 6.2.r1a Issues,

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  • Updated 4 years ago
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Upon looking at the update for HiveManager 6.2.r1a  It have me the following error.  Any ideas how to fix?  or would I have to open this up on my ASA?  Its like some devices at 1 location would work and some wouldn't. 





13 Devices  cannot make a successful CAPWAP connection to the new HMOL server

Devices must be able to reach the following IP address across any web security settings: 

54.183.223.75  through UDP port 12222,TCP port 22, or TCP port 80,443.

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Jared

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Posted 4 years ago

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Christopher Tawes

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I had this problem, too. I rebooted the problem APs and the issue was resolved. Then I went ahead and performed my updates.
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Jared

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Rebooting didn't correct the issue.  
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Carsten Buchenau, Champ

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Can you connect to the APs in question by ssh client via hivemanager?
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Carsten Buchenau, Champ

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The test that is being performed has to establish a ssh connection to the AP first, and then a CAPWAP connection to the new server is tried. If already the ssh connection does not work, the whole test for that IP fails. You can verify that by checking the list of APs failing the test and trying a SSH client connection to it - it will probably fail. And in most cases a reboot will fix it.

As Christopher said, reboot the APs in question, and most likely the test result will be ok then.
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Jared

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I've completed, a reboot through hive manager and tried to push a software config test to those AP's that were giving me the error message,  


After completing that the update error message check is still there,   I haven't tried to SSH into them yet, but was going to if needed. 
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Carsten Buchenau, Champ

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The test results will show you the IP address of the new capwap server. Try to ssh into the APs in question and ping the IP.
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Gary

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Reboots are not always successful.  Watching the DHCP log, it appears that they are not accepting the DHCP offer.  Some will spontaneously come back after several hours (I left them overnight.)