Hivemanage NG-VA update problems from 11.21 to 11.26

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  • Question
  • Updated 7 months ago
Hello,
I have a problem when i tried to update Hivemanager NG VA from 11.21 to 11.26.
The problem is that I can not access Hivemanager anymore, HM changed both my ip and my password.
Has anyone ever encountered this problem?
Does anyone know how to change the password from the console?

Thx.
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Mircea Marin

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  • Extremely disapointed

Posted 7 months ago

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Photo of Nick Lowe

Nick Lowe, Official Rep

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Hi Mircea,

I suggest opening a support case to troubleshoot.

Regards,

Nick
(Edited)
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Mircea Marin

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I already did,

I was wondering if anyone else has this issue and how did they solve it.


Regards,
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BJ, Champ

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Mircea, 
We ran the update and didn't run into this particular issue. We did have to restart the database and eventually the VM to rectify other issues we experienced. Did you take a snapshot of the VM? Good luck, the upgrade is worth the hassle you're experiencing.