HiveAP 120 max speed we get is 19MB

  • 1
  • Question
  • Updated 2 years ago
Hi All,
We are new to supporting AeroHive’s, We have a network which is on a Ver.3.4r2 Hive, Our HiveAP 120's give a throughput of just 12-19MB while we have 300MB bandwidth.
At the same time speed over our wired (Eth) connection is 200+ MB.
How do we increase the through put of our AP 120’s?
Thx.

Photo of IT Tech

IT Tech

  • 6 Posts
  • 0 Reply Likes

Posted 2 years ago

  • 1
Photo of Carsten Buchenau

Carsten Buchenau, Champ

  • 356 Posts
  • 117 Reply Likes
Are you sure you are using AP120? This is an old model, supporting 802.11g and 802.11a, not .n, which means a maximum physical connection of 54Mbit. So a real througput of 12-19Mbit would be expected.

And "Hive 3.4r2" - wow. This was already outdated when I started with Aerohive - around 5 years ago.

You should be using AP130, AP230 or AP250, and your Hivemanager should be at least on 6.6, better 6.8r4.
Photo of Brian Powers

Brian Powers, Champ

  • 396 Posts
  • 92 Reply Likes
http://docs.aerohive.com/pdfs/Aerohive-Datasheet-AP120.pdf

The AP120 does actually support 802.11n.  That being said, if they're configured incorrectly or still have the legacy 802.11b data rates enabled, this could impact the throughput.  Even in perfect world scenarios, you'll only get ~50% of your associated data rate.

Carsten is correct that it may be time to look at upgrading gear, at the very least find a good new stable HiveOS (but this might require purchasing support).
Photo of Carsten Buchenau

Carsten Buchenau, Champ

  • 356 Posts
  • 117 Reply Likes
Ah, right, thanks Brian for the correction!
Photo of Nick Lowe

Nick Lowe, Official Rep

  • 2491 Posts
  • 451 Reply Likes
Hello,

Yes, we definitely do not, in any way, support HiveOS 3.4r2!

If this deployment is under support with Aerohive, so software updates are available to you, I strongly suggest that you update to HiveManager 6.8r4 and HiveOS 6.5r5.

If you continue to experience performance issues after updating, we can then assist with reviewing the salient areas of the configuration.

Regards,

Nick
(Edited)
Photo of IT Tech

IT Tech

  • 6 Posts
  • 0 Reply Likes
Thank you Carsten, Brian & Nick.

Yes these are AP120's (pls see picture below).
We will try configuring them with only 802.11n and hope to increase throughput a little more...

We definitely have to upgrade the Hive Manager version and the AP's firmware.

1. Is there anything special steps we should take/keep in mind while upgrading 3.4r2 to 6.8r4? I'm not sure if there are any documents other there to guide through this process (v3 to 6 in particular).
2. Is there a recommend maximum number of clients that can connect to each AP120?

@Nick -
1. How do we get access to download 6.8.r4 & the latest firmware for AP120's?
2. Who can we contact to get these devices back under a support plan?

Thanks!
Photo of Nick Lowe

Nick Lowe, Official Rep

  • 2491 Posts
  • 451 Reply Likes
Hi,

Please reach out to our sales team who should be able to assist you getting these back under support.

Please be mindful that these are end-of-sale APs:

http://www.aerohive.com/support/end-of-life-products/

The model is supported until October 18, 2018.

Regards,

Nick
Photo of IT Tech

IT Tech

  • 6 Posts
  • 0 Reply Likes
Hi Nick - Kindly share a email/phone number to reach the sales team. Thx.
Photo of Nick Lowe

Nick Lowe, Official Rep

  • 2491 Posts
  • 451 Reply Likes
Hi,

Please refer to our Website with as this varies based on your location:

http://www.aerohive.com/company/locations/

Additionally, if the APs were purchased via a VAR, they should be your first port of call if you know who that was.

Thanks,

Nick