hiccups after 10-15 devices connected

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We use aerohive and some of our users have complaints about hiccups(about 10 to 15 seconds). the only thing that i can see in the hivemanager is that there are 10 or more devices connected at that time, but i think, this could not be the reason. What can be the reason for these hiccups?? after tracking reports, i cannot see any sign of interference, errors, packet drops, etc ... everything seems to be oke !?

How can i avoid hiccups or speed up the performance on specific Access Points?
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joy

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Posted 5 years ago

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Bradley Chambers, Champ

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Joy,

A couple of questions:

1. What firmware are your access points running?
2. What model access point?
3. What type of clients (iPad 2, MacBook, Windows laptop, etc)? Are they 802.11n devices?
4. Can you elaborate on on what you are referencing by a hiccup? Does it drop the connection or speeds just drop way down?

My first step would be to run a client monitor on one of the devices that is having issues.

To start:

Login to HiveManager > Go to the Main screen that has all your options (Home, Dashboard, etc). Click on Tools > Click Client Monitor (on left) > Click New > Type in the MAC address and click add > Click start next to the MAC Address to start the monitor. If you have this user report issues, copy and paste the logs here in HiveNation and lets let the community have a look at them.

This will give us an idea of what might be going on.
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joy

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1. firmware =5.1r1.0837
2. model = AP120
3. type of clients= is a mix of above listed devices, but mostly they are laptop clients who experience the hiccups

With a hiccup, i mean that some clients hangs while they surfing on the internet or working in a citrix session or using a streamed application.

Are there settings that you can use to give a boost to an AP or extend the capacity of it or something like ?
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Bradley Chambers, Champ

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The first thing I'd do is upgraded your HiveManager and APs to 5.1r5

Go to Home > Administration > HiveManager Operations > Update Software

Once your HiveManager is updated. go to the monitor tab, select your 120s, Click Update, Select the new firmware for the 120, Click settings and set it to reboot at midnight (otherwise it will reboot the APs while clients are working and they'd lose connection (you can certainly do this if you are okay with that). Then click upload. The firmware will be updated and the APs will reboot. Let me know how that works.