Handset Alcatel and compatibility with Aerohive AP 121.

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Recently, we install OmniTouch 8118 handsets, from Alcatel-Lucent, to use in a Wi Fi Alcatel (OEM Aruba).

In another building we have a Aerohive Wi-Fi net based on AP 121 and would like to use the same handsets to call.

We compared all protocols and configurations, but they don't work in Aerohive wi-fi.

Anyone had experience with  a handset that connects to network, but doesn't work? 
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Jorge Futoshi Yamamoto

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Posted 2 years ago

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Mike Z

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I've never used them, but in terms of your AP config, are you doing anything special, e.g. 802.1x auth, limiting connectivity by specific bandwidths and/or 2.4ghz vs. 5ghz only, etc.?  Are there any logs that show any reason why the connectivity is failing?  Is the device getting an IP address, or is it even failing to associate?

For additional trial-and-error troubleshooting, you could create a temporary SSID with basic settings like only WPA2-PSK or maybe even no auth at all (if the OmniTouch supports that), and try to narrow down where/why it is failing.