Guest network and smart phones

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  • Updated 4 years ago
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Created 2 SSIDs. A main one which no one has issues connecting to. A second Guest SSID which phones and tablets are having issues connecting. When a phone tries to connect it says "Saved Secured but never connects. Same phone has zero issue connecting to main SSID.
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Chris Lewis

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Posted 4 years ago

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Andrew Garcia, Official Rep

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You're need to provide more information.  Leaving aside the question of why you need two guest SSIDs, what is different between them? Security, roaming, user profiles, etc?
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Chris Lewis

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I think you misunderstood. I have only 2 SSID's a main and a Guest. not 2 guest SSID's.
The main is for Computers. The guest is for clients who come in and our personal devices such as phones and tablets.Did not setup guest to have captive web portal but does have a Password to access. 
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Andrew Garcia, Official Rep

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Yes, sorry for the confusion.

So, for the guest network, the info that would help lead to an answer:
- what are the security settings on the guest SSID?  Are you using PSK, PPSK, or is it open with CWP?  Or just open? 
- do the guest SSID and regular SSID use different VLANs?  if so, is there DHCP on the guest VLAN?  Is the AP connected to a trunk port that can use the guest VLAN?
- are there any firewall rules on the user profile used for the guest network?  If so, what are the rules?

In the absence of this info, I can only recommend you try these things:
- Run VLAN probe on the VLANs used by your SSIDs.  If the guest VLAN fails, you know DHCP or VLAN configuration on the backend network is the likely problem
- Use client monitor and add the MAC address for a test client.  Then connect the client to the guest SSID and see what client monitor says.
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Andrew MacTaggart, Champ

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sounds like a dhcp issue for guest vlan

but as Andrew pointed out with limited info, we would only be guessing or misunderstanding. 

A
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Chris Lewis

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The Guest SSID is setup as a WPA/WPA2 PSK (personal)
Both SSID's are using the same VLAN. 1 to be specific.
No firewall rules on profile.

I appreciate the assistance with this issue.

I would like to add that when I take a laptop and connect to the Guest it works fine no problems connecting and using the internet. This seems more to be an issue with mobile devices. I have tried restarting the devices. Forgetting the networks. Etc.

Chris