Floor maps disappearing when uploading building

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  • Updated 1 year ago
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I build my folders and buildings in a hivemanager account that is not connected to my clients, due to building for multiple clients. When they're ready to deploy the networks I export and download the folders or buildings and then import them into my customers hive. This works about 80% of the time. About 20% of the time the floors don't import properly and they get broken. This usually results in a call to service to get it fixed. Does anyone know WHY this happens and what the fix is?

For clarity the building imports fine but the floors are invisible, so I cannot delete them, or rename them, or place aps, or even re-upload the floors. 
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Posted 1 year ago

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