Error uploading 5.1r4 to my AP121

  • 1
  • Question
  • Updated 5 years ago
  • Answered
Something is amiss with my setup. When I login to my HiveManager, I get the notice at the top indicating a need to update my AP. When I try to, it fails.

Worse, if I want to try to update it "fresh", that option is greyed out. See the screenshot below.

The failure message is also below.

What do I need to do to get this fixed?

Thanks..

Chris

Photo of Chris

Chris

  • 6 Posts
  • 0 Reply Likes
  • frustrated

Posted 5 years ago

  • 1
Photo of Brian Powers

Brian Powers, Champ

  • 396 Posts
  • 92 Reply Likes
Chris,

The only time I've seen that error is when the AP already had that code on it but it wasnt set to auto reboot after the firmware update. If you reboot the AP and it reconnects back, does it show the old or new code running on it on the Monitor tab of your HMOL?
Photo of Chris

Chris

  • 6 Posts
  • 0 Reply Likes
Thanks, Brian. I am going to try this and will report back.
Photo of Scott M.

Scott M., Sr. Support Engineer

  • 104 Posts
  • 8 Reply Likes
Hello Chris,

The info message shown in the screenshot is saying that HiveOS will not allow you to upload the same version of HIveOS over-top the same version of HiveOS.

This is a feature intended to prevent the partitions from being corrupted.

If you want 5.1r3, you can just switch to the backup partition as it already has 5.1r3 loaded.

Monitor > %Select_Device% > Utilities > Set Image to Boot >

Photo of Chris

Chris

  • 6 Posts
  • 0 Reply Likes
Scott,

As clearly indicated in my initial question, I am trying to upload 5.1r4. The error comes when I try to upload that version, not 5.1r3.
Photo of Scott M.

Scott M., Sr. Support Engineer

  • 104 Posts
  • 8 Reply Likes
HiveManager believes you are trying to upload the same version of HiveOS. When this happens to me in my lab, I get past it by pushing out a different version, and then after a rebooting, pushing out the version I want.

Best regards.... Scott
Photo of Brian Powers

Brian Powers, Champ

  • 396 Posts
  • 92 Reply Likes
I've had to use this method a time or two as well and might resolve your issue.
Photo of Chris

Chris

  • 6 Posts
  • 0 Reply Likes
Brian, your solution worked like a charm! Thank you!