Error updating BR100 on HMOL 6.8r7a

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  • Question
  • Updated 1 year ago
Since HMOL was updated to 6.8r7a, it wants to send no bonjour-gateway enable to my BR100s. Unlike the BR200, that is not a supported command on the BR100.

All updates to the BR100s appear to fail, but commands issued before no bonjour-gateway enable have taken. Can this get fixed?
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Fraser Hess

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Posted 1 year ago

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Kai Helli

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We have the same issue with HM 6.8r7. We can't push any delta configurations to our BR100s and complete Updates disrupt running services.

I think this should not be a big concern to exclude the BR100 from the change in default behavior. Please provide a fix for this.
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Sam Lynn, Moderator

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Hello,

You'll want to open a support case if possible so they can gather data on this issue and get it escalated so our engineering team is aware of the issue and can work on solving it (they may already be aware, but more data can't hurt). You can open a support case at support.aerohive.com or by calling support at 866-365-9918 (+1-408-510-6100 International).

Hope this helps!
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Nick Lowe, Official Rep

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Hi,

As Sam said, please open a support case on this so that it can be progressed.

Thanks,

Nick
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Fraser Hess

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Thanks gentlemen. My case is 00185338
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Sam Lynn, Moderator

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Hello,

Thank you for letting us know the case number. I've taken ownership of the case and will work with you through there.

Kai- If you want to open a case as well we can get the proper data for your case and get that escalated for you too.

Regards,
-Sam
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Kai Helli

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Hello Sam,

thanks for your response.

We've opened a case at our local Aerohive support partner in Germany and linked them to this thread here.

Regards,
Kai
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Nick Lowe, Official Rep

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Hi all,

We are tracking this as CFD-2432.

Thanks,

Nick
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Nick Lowe, Official Rep

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Hi all,

This will be corrected in a forthcoming release of HM6.

Thanks,

Nick
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Chris Foster

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I am seeing the same issue here.  I am trying to log a support case for this but I can't seem to find the option, as it has been quite a while since I have done this.  Using HMOL.
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Nick Lowe, Official Rep

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Hi Chris,

This should be resolved with HiveManager 8.0r1

Nick