Enable HivePass

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  • Updated 1 year ago
Im trying to test HivePass (my first time) in a test VHM before config for a customer. I have 2 questions;
  1. In customer VHM (v 6.6r1) I can see HivePass in Reports Tab, but when goes in it asks for a login, which I guess needs to be from Passforce??. Anyone know how to create one? 
  2. When I go into my test VHM (v 6.6r1) I don’t even see the HivePass option. How can I enable it? Is it bcos Im using a trail Key.? Do I have to be in a retail server to see the service?
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Kushar Perera

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Posted 3 years ago

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Nathaniel Moore, Employee

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Hi Kushar,

Addressing your points:

1. You can create a HivePass account by logging into your HiveManager account, navigating to Reports > HivePass and clicking on 'Configure'. You will then receive an activation email asking you to set up an account. You can either sign up for an account using the email or using the sign up option from within HiveManager. Once registered, you can log into HivePass either through HiveManager or by going to: http://hivepass.passforce.com/#/

Important note: You should create your HivePass account using the same email as your HiveManager account so they are linked correctly (for things like CWP), otherwise you may need to contact Passforce at a later date to synchronise the accounts.

2. You must be on a retail server in order to access HivePass. If you are a customer you can contact the reseller you purchased Aerohive from to move to the appropriate server. If you are a partner you can request the same from either your VAD or Aerohive Support.
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Kushar Perera

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Hi Nathaniel,

Thanks a lot for the reply. My test VHM is in a retail server. But I still cant see the HivePass section when I go into Reports tab? Do I have to do anything specifically (i.e. ticking a checkbox etc) to make the HivePass option visible? Or do I have to have a production Key to see HivePass option? (Im a VAD and using eval keys in my test accounts).

Cheers
Kushar
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Nathaniel Moore, Employee

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Hi Kushar,

You don't need to enable anything, it should be available by default by navigating to Reports > HivePass > Configure.

You must be on a retail server. You do not need a permanent license. You need to be on at least 6.4r2.

If you are still having difficulty enabling the feature I would contact Aerohive Support.

 

Kind regards,

Nathaniel
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Kushar Perera

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Hi Nathaniel,

Thanks again for clarifying. Yep seems I have to contact support, as all requirements are met but still cant see the HivePass option. Will add to the post if anything interesting found. 


Cheers
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Maria Fernanda

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Hi, all!
I'm just trying to find the HivePass option in Hivemanager NG but I couldn't see it. How could I configure an iBeacon solution for a retail customer? I have read that Aerohive has a partnership with Radiusnetwork, but I'd like to know first how works the own tool that offers Aerohive (Hivepass).Thanks in advanced.