Email notification from online not working

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  • Updated 4 years ago
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Trying to get my HMOL email notifications working. Configured our email server in "Update Email Service Settings" port 25. Put from address and a couple "to" addresses. When i click "Email Test" , sometimes it send successful and sometimes I get "Unable to send the test message.
Error message: 451 5.7.3 Must issue a STARTTLS command first"

I am seeing email traffic through our firewall accepted but not getting email........ Could be our side but wanted to check with support and make sure I am using the correct SMTP Server IP. I am using the IP resolved from "", from address bar in hive manager. Is this correct?
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Posted 4 years ago

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Chad Bryan

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Use the setting from YOUR smtp server. HMOL will use your SMTP server as a relay to pass the Email.