Email Alerts

  • 1
  • Question
  • Updated 3 years ago
  • Answered
Is there a place in the HMOL where I can set it up so that if there is any error or alert for any of the radios (let's say a student or janitor unplugs the CAT cable) that I'll get an Email?
Photo of Larry

Larry

  • 55 Posts
  • 1 Reply Like

Posted 5 years ago

  • 1
Photo of Tash Hepting

Tash Hepting

  • 55 Posts
  • 29 Reply Likes
Yes!

Go to the "Home" tab, "Administration", "Hive Manager Services", and check the box labeled "Update Email Service Settings".

You'll then be able to put in your SMTP server info and select from a range of notification options. Check the help for a description of what they are, and I recommend starting from a "disable all" state and selectively enabling the ones you are interested in. Some of them (like authentication) are very chatty and will cause a tremendous amount of alerts in any decent sized deployment.

Cheers,
Tash
Photo of tom sullet

tom sullet

  • 1 Post
  • 0 Reply Likes
I find this amusing how tech support has to advise where to configure email settings - This shows horridness of the interface usability. Great platform just a pain in the ass to use the interface. 
Photo of Tash Hepting

Tash Hepting

  • 55 Posts
  • 29 Reply Likes
BTW, if you're primarily interest in "did this AP go down", CAPWAP is a good one that is low-noise. From the help:

"CAPWAP: If you select Critical, HiveManager sends an email alert whenever the CAPWAP link between a device and HiveManager becomes disconnected. If you select Clear, HiveManager sends an email alert whenever a device forms a CAPWAP connection with HiveManager."
Photo of Larry

Larry

  • 55 Posts
  • 1 Reply Like
Great, I selected Critical and Clear for CAPWAP and Critical for Hardware Radio. We'll see how chatty it gets. We are a small deployment right now, but are heading up.
Photo of Scott M.

Scott M., Sr. Support Engineer

  • 104 Posts
  • 8 Reply Likes
In reference to "did this AP go down", CAPWAP is a good one...

For those new to Aerohive, I'd like to clarify that CAPWAP helps HiveManager to manage and monitoring the APs. However, CAPWAP can be completely down and clients can still surf the Internet and reach local resources. Each Aerohive AP is an autonomous devices and will run without the HiveManager should CAPWAP go down.
Photo of Lorance Simon

Lorance Simon

  • 1 Post
  • 0 Reply Likes
even the delay time goes beyond threshold, it send an email. is there any way suppose to send a device lst connectivity for a particular time :)