Email Alert Issues (Bombardment)

  • 5
  • Question
  • Updated 4 years ago
  • Answered
At first i thought i'd like to get critical warnings for email alerts, thought i'd start with the default selections for the alerts. Rebooted the AP just to test... BAM 100 emails!!

After review, it's apparent that Aerohive needs to reclassify severity. Most that i saw was informational at best.

Next i thought at the least, i'd like to be alerted if an AP goes down, so i only selected critical & clear for CAPWAP as mentioned in another thread. Now i contsantly get spammed with "The CAPWAP client reconnected because the current capwap delay time lower than threshold value" ... Certainly not critical, expecially since there's an FAQ that says to simply ignore it: https://faq.aerohive.com/index.php?ac...
How about fixing it?

Does anyone have a way to get an email alert working properly for this enterprise grade product?

Thanks.
Photo of Stewy

Stewy

  • 1 Post
  • 0 Reply Likes

Posted 5 years ago

  • 5
Photo of Mike Kouri

Mike Kouri, Official Rep

  • 1030 Posts
  • 271 Reply Likes
Stewy,
Following up on a very old request. We are aware of the pain this causes people, and we have plans to address this in a future release (sorry, not in the 6.1r3 that just came out).
Photo of Larry

Larry

  • 55 Posts
  • 1 Reply Like
Hi Mike - What release will fix this? 6.1r5 doesn't.
Photo of Mike Kouri

Mike Kouri, Official Rep

  • 1030 Posts
  • 271 Reply Likes
Larry, the changes to allow you to inhibit these messages will be in 6.1r6, now in beta testing.
Photo of Larry

Larry

  • 55 Posts
  • 1 Reply Like
Sweet! Thanks.
Photo of Eddy

Eddy

  • 9 Posts
  • 0 Reply Likes
I have suddenly started having this issue.  "The current capwap delay time lower than threshold value." Twelve of our APs are sending me email alerts about this on a nearly minute by minute basis --ten alerts in ten minutes.  When I opened my email this morning --well, you can imagine the flood I received. How do I "fix" or "take control" of this?
Photo of Roberto Casula

Roberto Casula, Champ

  • 231 Posts
  • 111 Reply Likes
As Mike says, 6.1r6 has a setting in the Network Policy under Additional Settings -> Service Settings called "Enable CAPWAP delay alarms".

I very rarely see these alarms with on-premise HiveManager, but with HMOL it is fairly common, especially if the Internet connection has a lot of bursty traffic. Seems to get worse when a major sporting event is on due to the amount of video streaming being done etc. ;)
Photo of J. Goodnough

J. Goodnough, Champ

  • 266 Posts
  • 32 Reply Likes
It'd be handy to be able to tweak the delay time.