Downgrade Cloud Services HiveManager console?

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  • Updated 9 months ago
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Hello,

I want to upgrade HiveManager to version 8 1r1 but I read some issues about this version and I'm a bit skeptical mostly about the connection issues with iPhones and iPads.

I'm refering to the issues adressed in the release notes document version 8 0r1.

I didn't find any documention about version 8 1r1 about these issues if it's resolved.

Is there a way to downgrade the enterprise cloud console if it goes bad?

Does anyone had those issues or any other important issues with 8 1r1?

Any informations/help would be very grateful.

Thanks

Richard
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Richard Noël

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Posted 9 months ago

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Carsten Buchenau, Champ

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Richard,

You have to distinguish between Hivemanager and HiveOS, the latter being the Firmware for the Access Points. Just upgrading Hivemanager doesn't change anything on the Access Points, but it makes available the latest HiveOS firmware (*). The link usually is that a new HiveOS version might introduce configuration features that requires a Hivemanager update first, so that you get the updated GUI.

Concerning any iOS 11 incompatibility, it's HiveOS you should be careful about, not Hivemanager.


If you run Hivemanager on your own VM, best is to make a snapshot before upgrading and revert to it if you are not happy.

If you run it in the Cloud, you can go to Home / Administration / Hivemanager Operation / Revert Software Version, assuming that a Standby image still exists on the Aerohive Cloud Servers. Contact your Reseller or Aerohive Support directly if you need help.

Once you have upgraded your Hivemanager, you can choose to upgrade your Access Points as well, and those you can always revert back through the Hivemanager GUI.

These 2 posts should help you as well:
https://community.aerohive.com/aerohive/topics/is-hiveos-8-0r1-reliable
https://community.aerohive.com/aerohive/topics/stable-hiveos-for-ap230

Hope this helps,
carsten


(*) I have seen very few exceptions so far, where some defaults were changed or new configuration options were introduced with Hivemanager that then affected behaviour of HiveOS with the next upload even though HiveOS was not upgraded. But that truly is the exception.
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Richard Noël

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Carten,

The update was for cloud and Hive firmwares on APs I didn't mention that in my post.

I did the HiveManager update the firmware updates on APs and no problems as far.

Thanks for the information!