delete maps tree and restart map topology tree

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  • Updated 3 years ago
I have the cloud based areohive manager and I'm looking at setting up the mapping function. However previous administrators have entered in a few maps already and setup the tree structure, however the maps are not cofigured correcty and the tree structure is incorrect. I would like to start all over again. Is it just a case of deleting each existing map and eventually i will be able to delete the entire tree to start over, or is there another way?
I can't seem to raise a case with support ... another issuej
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Gareth

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Posted 3 years ago

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Photo of Bill W.

Bill W.

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I have an on-premise HM, so I'm not sure if this is the exact same as the online (but I'm sure it probably is).  You will not be able to delete the top level object.  But that is not needed.  You can just edit the top level object.  And just remove and/or edit all the objects below it as needed.

Are you saying that you can't create a support case online?  Because you can always just call support to create a case.  And then they can also check on why you can't create a case online.

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