Country Code Error

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  • Updated 5 years ago
  • Answered
When trying to change the location the following error appears:

"The country code of device AP06-PA04 cannot be updated since its region code is not 'world'.

Need to put code in Brazil, how do I resolve this problem?
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THIAGO SANCHES BRAMBILA

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Posted 5 years ago

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Brian Powers, Champ

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Sounds like you need the region code changed to World from US/FCC. Whats the exact model number of your AP (on the back sticker)?

I cant locate an option to change the "region code" within the CLI or GUI.

And this is the closest conversation that was had on here about it prior...

http://community.aerohive.com/aerohiv...

I'd get with support and see if they can assist.
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Crowdie, Champ

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There are two types of Aerohive access points:

* World Mode - These access points can utilise country codes to comply with different country's wireless regulations.

* FCC - These access points are configured to comply with the US wireless regulations and cannot be changed to support other country's wireless regulations. This is an FCC requirement for access point sold in the United States.

From what you are describing you have FCC rather than World Mode access points. If they are new I would return them to the reseller for replacement as FCC access points should only be sold in the mainland United States and its territories.
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Gregor Vucajnk, Official Rep

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Contact the support. They will be able to help you.

Gregor