Config Update fails

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  • Updated 1 year ago
Hi All,  Does anyone know the reason for this please?  I am trying to update some APs 120 and 330 s/w 6.2r1c and 6..4r1d Hive OS 6.8r4.  When I try and update I get the error mentioned also on some of the APs I get "a configuration audit mismatch occurredI have rebooted the APs via the CLI and I still get the same thing, I have also checked the time and NTP settings. Has anyone encountered this before please?
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Deano

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Posted 1 year ago

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Brian Powers, Champ

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APs managed via HM 6.x or HM NG?  If legacy HM 6, when you mouse over the error details, can you capture the content of that message and show us?
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Deano

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Hi Brian,

Thanks for the reply, it is legacy HM6 and the error I get is "local users item "<user name>" has been bound to this aerohive device.

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Nick Lowe, Official Rep

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Hi Deano,

I suggest updating HiveManager to 8.0r1 and then pushing just the latest version of HiveOS 6.5r7 to the APs (not configuration). Then, push a complete configuration.

Thanks,

Nick
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Crowdie, Champ

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I would test the 6.5r7 firmware on a single AP120 before deploying it across your fleet.  In particular look at the performance when the AP120 is under load from a number of wireless devices.  I have experienced performance issues with the AP121, the replacement for the AP120, when the firmware is later than 6.5r4.
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Brian Powers, Champ

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Anyways, if you can actually post a screengrab of what the error says exactly, we may be able to assist without actually upgrading things.
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Deano

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Hi, Thank you for the replies.  Here are the screen shots of the issues I am having.  I will suggest upgrading if there is not a simple fix that I am missing?

Thanks again


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Brian Powers, Champ

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Does your network policy include the use of PPSKs?  That looks to be the user that is getting modified.  As an admin or read-only account is a different command entirely. 

If so, do you know what is/has changed for that PPSK user?  Was it deleted?  Changed to a PPSK that doesn't conform to the User Groups settings that it should abide by (needs numbers or special characters, etc.)?

Basically, the AP is attempting to apply that command and it is returning an error.  I highly doubt upgrading any HiveOS or HM code will resolve your problem.
(Edited)
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Deano

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Thank you, I will try an upgrade.  It seems to be a different user that shows the issue each time I push an update.  Yes it does user PPSKs, but I do not know what changes have been made as the customer also has access to the HM.  Thanks for the info.  I will take a look.