Client Management and Teacher View

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  • Updated 2 years ago
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I am interested in Client Management and TeacherView. I receive this error when I attempt to enable Client Management. Could not enable the Client Management service. The Customer ID does not exist in MyHive. Please contact Aerohive Support for assistance and reference HiveManager ID: VHM-QVO9ET.
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Sahtu DEC

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Posted 4 years ago

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Scott M., Sr. Support Engineer

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When this message is seen it usually means a special process is needed to be run by Aerohive Support which will associate your Client Management instance with the corresponding credentials.  To get this done, please contact your service provider and open a Support case and this process will be handled internally.

Hope this helps  :)
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Sahtu DEC

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Thanks Scott it is working.
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Peter Nowell

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Another solution for this is to sign up for an ID manager trial.