Client Classification errors

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  • Updated 2 years ago
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We've been using Client Classification with PPSK for about 9 months now, and it mostly works quite well. We have about 140 MacBook Pro users in the office, 5 AP230's, 5 AP330's, with all newer Macs all running either OS X 10.10 or 10.11. and HMOL 6.4r1. We allow users three devices per PPSK and have client classification to put anything "non-Mac" on a guest device VLAN.
99.5% of the time, the client classification works perfectly, but there are two client MacBook Pro's in our fleet (one of them is mine) which routinely get assigned to the guest VLAN for a period of hours or days with no rhyme or reason I can find. Both of us used to have OS X 10.10.5, now we have 10.11.x, no change in the occasional errors, though the other one seems to miss the classification more often. Sometimes rebooting fixes it, usually not. Again, this is just two of our laptops (that I have noticed), and it does not necessarily happen at the same time. For example, today the other user keeps getting put on the wrong subnet and can't access network resources, but mine is fine today. His was correctly classified once, but then he roamed to a new AP, and that apparently messed that up. 

I don't think this requires a major change since it MOSTLY works fine for 100+ devices, but I am wondering where to look to see what the Aerohive system is thinking when we connect, why it sometimes classifies just our two laptops incorrectly. As far as I can tell, our laptops are configured the same as the rest. Is there a log tracking the client classification action?

Thanks for ANY HELP-- 
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Tony Schaps

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Posted 2 years ago

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