Charter Cable Cloud and AP121s

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We have 20 AP121s deployed within different facilities with no issues.  They connect back to the data center through 100meg TRUNK links.  However, we have several more low use facilities that connect back through Charter's Cloud to the Data Center via an ACCESS switchport circuit.  These are 2megx2meg links.

  I have tried to deploy an AP121 to one of these locations with little success.  The AP is connected to the local switch via trunk port, sees and responds to the Aerohive server located at the Data Center.  I can upload configs and reboot the AP.

A client can connect to the AP but never receives a DHCP lease or authentication.  Eventually it times out and a disabled message appears on the device trying to connect.

any help is greatly appreciated   
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JamesC

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Posted 4 years ago

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J. Goodnough, Champ

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At the very least you will need to make sure that the access link provides access into the management network/vlan that your APs expect.
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JamesC

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Thanks for the reply..

Basically, the little used facilities are linked back to the Data Center via Charter's Cloud and are using a single subnet (172.22.35.x) for all of them.  The AP in question can see and communicate via the areohive gui with Aerohive Server at the Data Center through a single Cisco switchport ACCESS link. (The switchport ACCESS link comes into the Data Center through Charter's router and then into a Cisco 3750)  

The other 20 deployed APs are on 100meg links terminating as cisco TRUNK links on a different circuit.  

Vlan probe is positive for Vlan 1, but neg for the aerohive vlan, so the first question is if this is even possible to do over an cisco switchport ACCESS link?
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J. Goodnough, Champ

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You need to make sure the access link is providing the aerohive vlan instead of vlan 1,

switchport access vlan <ah-vlan> iirc
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J. Goodnough, Champ

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This still is unlikely to give you a properly functioning AP unless the network you're providing is on the same vlan as the AP management - which is possible. With switchport access you're only providing a single vlan to the port.
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JamesC

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Thanks for the replies....my goal is to get that specific facility changed to one of our trunk circuits, but not sure how long that will take.