Why does it take so long to upload my Guest SSID with a Captive Web Portal?

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  • Updated 5 years ago
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Hello all,
When I upload my Guest SSID with a CWP it takes too much time. After 10 minutes the upload status is abort. Without the CWP it works fine. Have anyone a Idea. How can i fix this Problem.
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Daniel123

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Posted 5 years ago

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Bradley Chambers, Champ

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Daniel,

We had a good discussion on this earlier:

http://community.aerohive.com/aerohiv...

Scott Myron listed some good tips. I'm wondering if the file size has gotten over 1M?
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Daniel123

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Hello Bradley,

Thanks for your answer but i have use the option Modify automatically generated web pages. And i have use the default Settings. And after 10 minutes the status is still null percent. Give it for CWP a Configuration guide that i can see my mistake?
Or what settings are necessary to configure a CWP maybe i have forget something?
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Bradley Chambers, Champ

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Hmm. Perplexing. What version of HMOL and AP are you on?
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Daniel123

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virtual appliance Hivemanger enterprise 5.1r5
AP330 4.1r4
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Daniel123

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Could the difference between the Versions make trouble?
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Bradley Chambers, Champ

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Good possibility. I'd def upgrade the firmware of the AP to 5.1r5 as well (for a lot of reasons outside of just the CWP)
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Daniel123

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Ok I have upgrade the AP and that have solve the Problem. But when i enable the Captiv Portal in the Access Point Settings and set the eth0 of Bridge-access, comes following abort message: the specified interface mode is not Bridge-access.
Do you know what this mean?
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Bradley Chambers, Champ

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Can you screenshot that error for me?
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Daniel123

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Daniel123

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And here my AP-settings

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Bradley Chambers, Champ

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This is a 330, right? Are you using both ethernet ports? If not, which one is the uplink plugged into?
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Daniel123

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yes this a AP330. I use only ethernet port eth0.
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Bradley Chambers, Champ

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Try changing Eth0 to backhaul and see what happens (never seen that error, so just guessing here).
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Daniel123

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Bradley Chambers, Champ

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Are you applying this CWP to the LAN port or the WiFi on the AP330?
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Daniel123

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I applying this to the wifi on the AP330
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Bradley Chambers, Champ

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You'll want to apply that on the configuration wizard.
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Daniel123

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Ok means that it give two scopes to actived an Captiv Portale?
When i use this method there comes no login Page in the Browser when i'm connect with the SSID.
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Bradley Chambers, Champ

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Can you elaborate further? I'm confused
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Daniel123

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I mean when i enable Captive Web Portal in the SSID settings and upload this it comes no CWP when i'm open the Browser from the client.
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Bradley Chambers, Champ

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Where it says 'CWP' under Authentication, Do you have a CWP built?
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Brian Powers, Champ

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Daniel,

There are two different locations to apply a CWP. Under the SSID settings the CWP will apply to the SSID that it is associated to (as per Bradley's Image and explaination). Where you are applying the CWP is on the ethernet port. Under the AP specific settings. And I believe that CWP would only apply to which ever port was in bridge-access. Meaning that if you powered your AP from your PoE switch (or injector) and it ran to your network via eth0 (backhaul). But you wanted devices to connect to eth1 and you had eth1 plugged into a small switch with clients on that switch. Applying a CWP to eth1 (the ethernet port would also need to be in bridge-access) would require those wired users to accept your CWP prior to being allowed wired access through your AP.

I'm trying to setup an AP in our office to confirm this, but from reading through the help file, thats at least what I interpreted it to do...

edit: grammer nazi! :)

Update: That does indeed look like the case. I setup an AP. Added a CWP to eth1 (in bridge-access). Plugged my machine into the AP, pulled DHCP and had to accept my default User Policy Acceptance CWP.

Hope this helps!
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Bradley Chambers, Champ

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Thanks Brian!
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Daniel123

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Hello Brian,
Thanks for your Answer. But When I Apply the CWP to the SSID i make this in the following steps:

I enable the CWP in the SSID settings

1.


2. I configure the CWP. Here i let the Default settings to test it.



3. I configure the Guest Profile.



4. Here the survey



5. Then I upload the config



6. Here i connect the WLAN-Guest


7. And here comes the Problem



Here you see there came no CWP login page
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Brian Powers, Champ

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Daniel,

Thanks for the detail! So taking it one basic step at a time.

Without the CWP on that SSID, does it work? That would tell us that VLAN 2 is setup properly on the port(s) the APs are patched into.

Second, would it work with just a basic User Policy Acceptance CWP (From the Registration Type dropdown)? This would tell us that the CWP is working fine and maybe its an issue with your authentication method (CHAP).

To test the authentication method, you might can go to Tools (orange main bar across top of HM), Server Access Tests - Radius Test. I'm unfortunately not a Radius/802.1X guru, so this may not give us any good information (maybe someone else can chime in here and assist).

All else fails, if you have support, they've always been extrememly helpful in resolving issues for me and my customers in the past.