Can't display properties of active clients after HM upgrade to version 6.1r2a

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  • Updated 4 years ago
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Hello,
I can't display client properties in HiveManager. When I go to Monitor->Clients->Active Clients, select one active client and click on its mac address - nothing happens. Web browser seems to load it but it is not loaded. You can only see "Waiting for hivemanager" message on browser's tab. I tried different web browsers. I restarted HM processes.
It happened after HM upgrade to version 6.1r2. Upgrade was from version 6.0r2. Before the upgrade it was ok. Most of access points were upgraded to 6.1r2 too. Other HM functions seems to work ok.
Today I rebooted appliance but problem is not gone. Has anyone of you had something like that? I appreciate any help.
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Marek Szymonski

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Posted 4 years ago

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thewifigeek, Champ

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Grab a screenshot of Monitor > Clients > Client Properties ... Identify if your client properties are still there?

If not, the upgrade must have removed it.
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Marek Szymonski

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Hi,
Problem is when I choose Active Clients or Wireless Clients, select one and click on its mac address, nothing happens. It should display client details, but it is not displaying it.
I created simulated AP330 and 4 clients just for test, and for simulated clients there is the same problem.
Client Properties are empty.

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thewifigeek, Champ

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thewifigeek, Champ

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Can you try a difference browser please?
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Marek Szymonski

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I tried IE 10 and Google Chrome. I tried on different PC too. I tried it also from a PC in the same subnet where HM is. But still nothing.
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thewifigeek, Champ

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Sorry I couldn't help.. Support ticket?
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Marek Szymonski

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It is already opened, but no solution so far.