can't login to myhive

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  • Question
  • Updated 2 years ago
can't login to myhive for the past month , try to reset my password using the forget password .. but don't get an email - does anyone had same issue
Photo of daniel Villard

daniel Villard

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Posted 2 years ago

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Photo of Nathaniel Moore

Nathaniel Moore, Employee

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Hi Daniel,

If you have used the password reset option and you are still unable to log in then your only next step will be to contact support. It won't be a licencing issue because even when your licence expires you should still be able to login.

Support can do a lookup on our database and see if your account has been locked out for any reason and if the registered email address to your VHM has changed etc.

Kind regards,