Built-in HiveManager Self Registration - Improvements Needed

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  • Idea
  • Updated 5 years ago
I recently tried out the self registration features built into HiveManager. It's a very rough process on the end user. I'm hoping some improvements can be made in the future. Here are the difficulties I experienced...

On an iPhone 4s with 6.1.2 software, I did not get a redirect message to the CWP after connecting to the open SSID. I tried enabling the HTTP302 method and still had the same problem. If I create a normal CWP that isn't tied to PPSK self reg, the redirection works fine. In a normal CWP scenario, as soon as I connect to the SSID, I'm immediately prompted for further authentication through the CWP while I'm still inside the iPhone settings application.

Back to difficulties with the Self Reg CWP...

I manually opened the mobile web browser (Tried Google Chrome and Safari for this) and got redirected to the CWP. After entering my information and clicking "Register", the page didn't do anything. I noticed the URL was modified so I clicked in the URL area and re-submitted the URL. I finally got through the CWP and got a PPSK assigned. I also had to resubmit the CWP URL on my Android tablet running v4.1.1 with Dolphin as the browser.

Finally, I noticed with the 6.1r2 release that CWP info shows up in event logs. When I use a CWP for self reg, the info doesn't show up. It would be great to have it.
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Jade Rampulla

  • 36 Posts
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Posted 5 years ago

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Sarah Banks

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Jade, I'm not 100% sure what you're doing here, but I would think that logs for CWP not showing up would be an issue. Would you mind opening a support case? They can 1. help you ensure that the configuration is correct (for example, not being redirected to the CWP, which should work fine today), and this would lead to 2. the support folks will kick off our internal process to determining if there's a defect, and that in turn kicks off a process to fix the defect. Thank you!
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Jade Rampulla

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Hi Sarah. I opened a case with support last week (00056338). They looked through my configuration and said I'm doing everything I should be and it's working as designed. The problem is that I'm still having difficulties because some of the functionality isn't included yet and further development is needed. Additionally, support told me the CWP for a standard SSID and the CWP for self-registration are NOT the same type...HiveManager doesn't show that and it probably should. It seems like there's been more development for regular CWP's than self-registration CWP's...the regular ones work great and I don't have issues vs the self-reg ones.

Support suggested I contact my sales engineer and/or post an idea on the community forum to get the ball rolling for a feature request to have additional development on the self-reg CWP and overall end user process for self-reg.
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Sarah Banks

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Jade, that's correct, the CWP for SSID and CWP for self reg are different; I will certainly take your feedback and put this under consideration internally. Thanks!
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Jade Rampulla

  • 36 Posts
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Thanks Sarah!