Branch router not working.

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  • Updated 4 years ago
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I have a branch router that isn't passing any traffic. I see a red triangle next to the key of a branch router I have where the other branch routers have a green triangle. Anyone know why this is the case?
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Duane Hensley

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Posted 4 years ago

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Mike Kouri, Official Rep

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Not really enough data here to offer advice. Is the BR not forwarding traffic at all, or only not to the WAN link? In other words, can wired and wireless clients within the branch talk to each other? If so, that means it's a WAN issue. If not, then it's the forwarding engine within HiveOS that has gotten wrapped around the axle.

I suspect the indication on your HiveManager console is telling you that HM cannot talk to the BR. In any case, my initial advice would be to reboot the BR to see if it recovers on it's own. If it doesn't, contact your support representatives.
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Duane Hensley

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The triangle actually now shows green. So the red triangle I saw earlier was only temporary and despite the fact that the triangle is green there still is no client traffic being forwarded. I think you may be on to something when you mentioned that "...HiveOS that has gotten wrapped around the axle". If this is the case how do you resolve that?
(Edited)
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Carsten Buchenau, Champ

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The "triangle next to a key" you describe shows you if the VPN tunnel to your central HiveOS Virtual Appliance is up or not. I assume you have the branch router concept fully configured, probably with Layer3 VPN gateway?

So depending on how you configured client traffic to traverse your system, it is either bridged at the BR and sent out locally (to the Internet), or it is sent through the VPN tunnel to your company main network. A classical case is to bridge Internet traffic locally and to send internal traffic through the tunnel ("split tunnelling").

Now you say that the VPN tunnel is up, but no traffic goes through... would be good to know if that's true for all traffic, internal and external. 

As you describe it in a "nothing works" matter, it sounds more like a general issue with this BR, so I'd suggest to try the following procedure first:

- Make sure your HiveOS Virtual Appliance has the actual config running (audit icon green, not red). Otherwise, push the config to it.
- Do a complete config upload to your BR and reboot it

- If still not working, do a default reset of your BR, best through CLI command or push the reset button accordingly
- Make sure it's still being redirected by the AH redirector to your HM
- Once it shows up in your VHM again, push the config with a complete upload again and reboot it

Now check your client traffic again...