Better workaround for Mac client "Network Connection Timeout" due to bad saved PSK?

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  • Updated 5 years ago
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For Mac clients, has anyone run into the issue of changing a PSK for an SSID and then, when attempting to connect with the new password, having the client use a saved keychain entry for the previous PSK, failing the 4-way handshake, and then displaying a network connection timeout dialog box?

The client does not even prompt for a password. Client monitor shows a normal bad password handshake failure.

My normal workaround s to have all of the clients delete their keychain entries for that SSID in both "system" and "login" pre- or post-change and then connect, but I feel like there should be a more graceful way to avoid this idiosyncrasy.

Am I missing something?
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Steven Bateman

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Posted 5 years ago

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Nick Lowe, Official Rep

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Open a support case with Apple and ask for a fix to be developed. It is a fault in OS X where a PSK is in use.

As a workaround, consider moving to an WPA2-Enterprise/802.1X deployment if possible. (Or hybrid 802.1X / PPSK model on two SSIDs.)
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Andrew Garcia, Official Rep

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Yeah, I've been tortured by the keychain in the past.

The last post in this thread recommends using the Assist Me/Assistant tool on the System Preference > Network page. I haven't tried it yet though.
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Aaron Storey

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I have been dealing with this same issue and not just on Aerohive AP's but Cisco as well. I was doing some testing and using an old Apple AirPort Extreme changing the passwords around and the OS does prompt for a new password with the keychain password fails. Of course Apple can do out of spec things with their own devices connecting to each other but it just means there is something specific to that connection that prompts the OS to realize the previous Keychain password is wrong and prompt for a new wireless password rather than just barking up an error. I have been scouring the internet for a possible fix to this and so far have come up empty.