Bert Brain Power unit constantly getting de-authenticated because of notification of driver

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  • Updated 3 years ago

Hello all.....

I have several Bert Brain power modules used to control the power for our TVs. They did all work on the previous HP wireless system before I was involved...so I was told....but now trying to get them on our new Aerohive system. I created a separate ssid ( WPA2 personal) for them. The problem is they are not able to consistently communicate with the specified management software- which pushes out schedules to them- remote turn offs etc.

I did a client monitor on one..and I'm constantly getting deauths due to driver. I was able to push a schedule one time- but after that was not able to control the unit or modify it from the management software. I've factory reset them and reconfiged many times. Also tried them in different areas of the wifi space. Below is an excerpt from the client monitor log....... seems it just can't stay connected. Our signal coverage is very good and no other clients are having communications issues. It keeps it DHCP address and all. Any help is appreciated!!

11/03/2015 03:29:38 PM  000666712731  9C5D1244FD56  US_1stFloor_09  BASIC   (5834)Sta(at if=wifi0.3) is de-authenticated because of notification of driver
11/03/2015 03:29:38 PM  000666712731  9C5D1244FD56  US_1stFloor_09  BASIC   (5838)Rx auth <open> (frame 1, rssi -57dB)
11/03/2015 03:29:38 PM  000666712731  9C5D1244FD56  US_1stFloor_09  BASIC   (5839)Tx auth <open> (frame 2, status 0, pwr 9dBm)
11/03/2015 03:29:38 PM  000666712731  9C5D1244FD56  US_1stFloor_09  BASIC   (5840)Rx assoc req (rssi -56dB)
11/03/2015 03:29:38 PM  000666712731  9C5D1244FD56  US_1stFloor_09  BASIC   (5841)Tx assoc resp <accept> (status 0, pwr 9dBm)
11/03/2015 03:29:38 PM  000666712731  9C5D1244FD56  US_1stFloor_09  INFO    (5842)WPA-PSK auth is starting (at if=wifi0.3)
11/03/2015 03:29:38 PM  000666712731  9C5D1244FD56  US_1stFloor_09  INFO    (5843)Sending 1/4 msg of 4-Way Handshake (at if=wifi0.3)
11/03/2015 03:29:38 PM  000666712731  9C5D1244FD56  US_1stFloor_09  INFO    (5844)Received 2/4 msg of 4-Way Handshake (at if=wifi0.3)
11/03/2015 03:29:38 PM  000666712731  9C5D1244FD56  US_1stFloor_09  INFO    (5845)Sending 3/4 msg of 4-Way Handshake (at if=wifi0.3)
11/03/2015 03:29:39 PM  000666712731  9C5D1244FD56  US_1stFloor_09  BASIC   (5847)Rx auth <open> (frame 1, rssi -56dB)
11/03/2015 03:29:39 PM  000666712731  9C5D1244FD56  US_1stFloor_09  BASIC   (5848)Tx auth <open> (frame 2, status 0, pwr 9dBm)
11/03/2015 03:29:39 PM  000666712731  9C5D1244FD56  US_1stFloor_09  BASIC   (5849)Sta(at if=wifi0.3) is de-authenticated because of notification of driver
11/03/2015 03:29:39 PM  000666712731  9C5D1244FD56  US_1stFloor_09  BASIC   (5851)Sta(at if=wifi0.3) is de-authenticated because of notification of driver
11/03/2015 03:29:39 PM  000666712731  9C5D1244FD56  US_1stFloor_09  BASIC   (5852)Sta(at if=wifi0.3) is de-authenticated because of notification of driver
11/03/2015 03:29:39 PM  000666712731  9C5D1244FD56  US_1stFloor_09  BASIC   (5856)Rx auth <open> (frame 1, rssi -56dB)
11/03/2015 03:29:39 PM  000666712731  9C5D1244FD56  US_1stFloor_09  BASIC   (5857)Tx auth <open> (frame 2, status 0, pwr 9dBm)
11/03/2015 03:29:39 PM  000666712731  9C5D1244FD56  US_1stFloor_09  BASIC   (5859)Sta(at if=wifi0.3) is de-authenticated because of notification of driver
11/03/2015 03:29:40 PM  000666712731  9C5D12497096  US_1stFloor_02  BASIC   (3052)Rx auth <open> (frame 1, rssi -64dB)
11/03/2015 03:29:40 PM  000666712731  9C5D12497096  US_1stFloor_02  BASIC   (3053)Tx auth <open> (frame 2, status 0, pwr 9dBm)
11/03/2015 03:29:40 PM  000666712731  9C5D12497096  US_1stFloor_02  BASIC   (3054)Rx assoc req (rssi -65dB)
11/03/2015 03:29:40 PM  000666712731  9C5D12497096  US_1stFloor_02  BASIC   (3055)Tx assoc resp <accept> (status 0, pwr 9dBm)
11/03/2015 03:29:40 PM  000666712731  9C5D12497096  US_1stFloor_02  INFO    (3056)WPA-PSK auth is starting (at if=wifi0.3)
11/03/2015 03:29:40 PM  000666712731  9C5D12497096  US_1stFloor_02  INFO    (3057)Sending 1/4 msg of 4-Way Handshake (at if=wifi0.3)
11/03/2015 03:29:40 PM  000666712731  9C5D12497096  US_1stFloor_02  INFO    (3058)Received 2/4 msg of 4-Way Handshake (at if=wifi0.3)
11/03/2015 03:29:40 PM  000666712731  9C5D12497096  US_1stFloor_02  INFO    (3059)Sending 3/4 msg of 4-Way Handshake (at if=wifi0.3)
11/03/2015 03:29:40 PM  000666712731  9C5D12497096  US_1stFloor_02  INFO    (3060)Received 4/4 msg of 4-Way Handshake (at if=wifi0.3)
11/03/2015 03:29:40 PM  000666712731  9C5D12497096  US_1stFloor_02  INFO    (3061)PTK is set (at if=wifi0.3)
11/03/2015 03:29:40 PM  000666712731  9C5D12497096  US_1stFloor_02  BASIC   (3062)Authentication is successfully finished (at if=wifi0.3)
11/03/2015 03:29:41 PM  000666712731  9C5D12497096  US_1stFloor_02  INFO    (3063)station sent out DHCP DISCOVER message
11/03/2015 03:29:41 PM  000666712731  9C5D12497096  US_1stFloor_02  INFO    (3064)DHCP server sent out DHCP OFFER message to station
11/03/2015 03:29:41 PM  000666712731  9C5D12497096  US_1stFloor_02  INFO    (3065)station sent out DHCP REQUEST message
11/03/2015 03:29:41 PM  000666712731  9C5D12497096  US_1stFloor_02  INFO    (3066)DHCP server sent out DHCP ACKNOWLEDGE message to station
11/03/2015 03:29:41 PM  000666712731  9C5D12497096  US_1stFloor_02  BASIC   (3067)DHCP session completed for station
11/03/2015 03:29:41 PM  000666712731  9C5D12497096  US_1stFloor_02  BASIC   (3068)IP 10.2.20.84 assigned for station
11/03/2015 03:30:33 PM  000666712731  9C5D12497096  US_1stFloor_02  BASIC   (3070)Sta(at if=wifi0.3) is de-authenticated because of notification of driver
11/03/2015 03:30:33 PM  000666712731  9C5D12497096  US_1stFloor_02  BASIC   (3086)Rx auth <open> (frame 1, rssi -62dB)
11/03/2015 03:30:33 PM  000666712731  9C5D12497096  US_1stFloor_02  BASIC   (3087)Tx auth <open> (frame 2, status 0, pwr 9dBm)
11/03/2015 03:30:33 PM  000666712731  9C5D12497096  US_1stFloor_02  BASIC   (3088)Rx auth <open> (frame 1, rssi -63dB)
11/03/2015 03:30:33 PM  000666712731  9C5D12497096  US_1stFloor_02  BASIC   (3089)Tx auth <open> (frame 2, status 0, pwr 9dBm)
11/03/2015 03:30:33 PM  000666712731  9C5D12497096  US_1stFloor_02  BASIC   (3090)Rx assoc req (rssi -63dB)
11/03/2015 03:30:33 PM  000666712731  9C5D12497096  US_1stFloor_02  BASIC   (3091)Tx assoc resp <accept> (status 0, pwr 9dBm)
11/03/2015 03:30:33 PM  000666712731  9C5D12497096  US_1stFloor_02  INFO    (3092)WPA-PSK auth is starting (at if=wifi0.3)
11/03/2015 03:30:33 PM  000666712731  9C5D12497096  US_1stFloor_02  INFO    (3093)Sending 1/4 msg of 4-Way Handshake (at if=wifi0.3)
11/03/2015 03:30:33 PM  000666712731  9C5D12497096  US_1stFloor_02  BASIC   (3095)Tx assoc resp <accept> (status 0, pwr 9dBm)
11/03/2015 03:30:33 PM  000666712731  9C5D12497096  US_1stFloor_02  BASIC   (3096)Sta(at if=wifi0.3) is de-authenticated because of notification of driver
11/03/2015 03:30:33 PM  000666712731  9C5D12497096  US_1stFloor_02  INFO    (3097)WPA-PSK auth is starting (at if=wifi0.3)
11/03/2015 03:30:33 PM  000666712731  9C5D12497096  US_1stFloor_02  INFO    (3098)Sending 1/4 msg of 4-Way Handshake (at if=wifi0.3)
11/03/2015 03:30:34 PM  000666712731  9C5D12497096  US_1stFloor_02  INFO    (3099)Received 2/4 msg of 4-Way Handshake (at if=wifi0.3)
11/03/2015 03:30:34 PM  000666712731  9C5D12497096  US_1stFloor_02  INFO    (3100)Sending 3/4 msg of 4-Way Handshake (at if=wifi0.3)
11/03/2015 03:30:34 PM  000666712731  9C5D12497096  US_1stFloor_02  INFO    (3101)Received 4/4 msg of 4-Way Handshake (at if=wifi0.3)
11/03/2015 03:30:34 PM  000666712731  9C5D12497096  US_1stFloor_02  INFO    (3102)PTK is set (at if=wifi0.3)
11/03/2015 03:30:34 PM  000666712731  9C5D12497096  US_1stFloor_02  BASIC   (3103)Authentication is successfully finished (at if=wifi0.3)
11/03/2015 03:30:36 PM  000666712731  9C5D12497096  US_1stFloor_02  INFO    (3104)station sent out DHCP DISCOVER message
11/03/2015 03:30:36 PM  000666712731  9C5D12497096  US_1stFloor_02  INFO    (3105)DHCP server sent out DHCP OFFER message to station
11/03/2015 03:30:39 PM  000666712731  9C5D12497096  US_1stFloor_02  INFO    (3106)station sent out DHCP DISCOVER message
11/03/2015 03:30:39 PM  000666712731  9C5D12497096  US_1stFloor_02  INFO    (3107)DHCP server sent out DHCP OFFER message to station
11/03/2015 03:30:39 PM  000666712731  9C5D12497096  US_1stFloor_02  INFO    (3108)station sent out DHCP REQUEST message
11/03/2015 03:30:39 PM  000666712731  9C5D12497096  US_1stFloor_02  INFO    (3109)DHCP server sent out DHCP ACKNOWLEDGE message to station
11/03/2015 03:30:39 PM  000666712731  9C5D12497096  US_1stFloor_02  BASIC   (3110)DHCP session completed for station
11/03/2015 03:30:39 PM  000666712731  9C5D12497096  US_1stFloor_02  BASIC   (3111)IP 10.2.20.84 assigned for station
11/03/2015 03:31:27 PM  000666712731  9C5D12497096  US_1stFloor_02  BASIC   (3113)Sta(at if=wifi0.3) is de-authenticated because of notification of driver


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Dennis Topo Jr

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Posted 3 years ago

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Photo of Nick Lowe

Nick Lowe, Official Rep

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(3113)Sta(at if=wifi0.3) is de-authenticated because of notification of driver

That message does not mean that the AP has solicited the client to de-authenticate, it's just an informational notification that the station is now de-authenticated. It does not insinuate much.

Can you get a capture of what's going on in the air in monitor mode so that we can try to determine where the issue lies?

http://boundless.aerohive.com/blog/innovative-wi-fi-how-to-do-packet-captures.html

You may also wish to get some assistance via an official support case for this.
(Edited)
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Dennis Topo Jr

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Thanks for the reply Nick...

Ok..I'll work on getting the air capture. I did call support, and they said it was because of contention between APs soliciting the bert brain....and turned the radio power down on the neighboring APs-- this did not change the behavior or the issue. Still getting the de-auths on the Bert....