Band steering not working

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  • Updated 5 years ago
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I've got site with over 100 iPads that are being used on the wireless network. I have noticed that all of them are connecting at 2.4 GHz even though 5 GHz is available. The radio profile has been set to band steering enabled for balanced use at a ratio of 80%. I can force a device to connect on 5 GHz so can confirm that 5 GHz is working. I have also noted that there is some interference on the 2.4 GHz range while there is none on 5 GHz which is another reason I want clients to change bands.

What are some settings I can check in my config to troubleshoot this issue?
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Andre Hannah

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Posted 5 years ago

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Photo of Nick Lowe

Nick Lowe, Official Rep

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Before digging in to the settings, are these iPads running iOS 7 yet? I have heard, purely on the grapevine, that Apple's 5 GHz capable kit is more aggressive at using 5 GHz when running the latest OS.
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Andre Hannah

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Hi Nick
I've found out what the problem was. After the project handover the onsite technician for some reason decided to change the SSID Broadcast Band to 2.4 GHz only. I should have worked that one out sooner but I didn't factor in other people tinkering with the config.

Thanks for your reply,
Andre
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Mike Kouri, Official Rep

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Andre, Thanks for letting us know you resolved your problem, and for reminding us that sometimes it's the other cooks, not the ingredients...