Automatic delivery of Automatically generated private PSK users

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  • Updated 3 years ago
It would be nice if there would be an option to send automatically generated private PSK users via mail automatically.

For Instance we have 10 automatically generated private PSK users a day for our guests. Now it would be great, if the 10 guest PPSK's would be sended to our reception desk in the morning. So the girls had only to print out ther mail and nothing else.

I know its easy to login into GM, but I need a separate account for GM for our reception desk girls. And if the girls are changing, I have to instruct them again in using the GM.

Greetings from Germany

Robert
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Robert Hoffmann

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Posted 5 years ago

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Nick Lowe, Official Rep

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This is a common feature request and one, I think, that sticks out like a rather sore thumb.

It is something that should, I feel, really be part of the standard feature set and is not today.
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Aaron Storey

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I would also really like to see this become an option within HiveManager it would allow me to do so much more with the Private PSK, integrating it with my mixed environment.
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graeme

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So is Aerohive doing anything to make this possible as it seems to be a very common request ?

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Disconnected

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I thought that this would be a feature by now. Looking forward to it becoming a part of the standard feature set.
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Mike Kouri, Official Rep

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We are not investing any additional efforts into Guest Manager. The ID Manager product is the focus of our guest and identity management efforts.
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Nick Lowe, Official Rep

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I should add that I am a huge advocate for Aerohive which should be evident by the amount of time and effort put in here.

I just feel rather passionately about this as I really do not think these issues are being handled in the right way.

Pretty sure it is much the same for Crowdie!
(Edited)
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Devin Akin

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+1
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Crowdie, Champ

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As one of the very early adopters of Aerohive it is certainly a little disappointing to see the direction Aerohive has recently taken.  I fought tooth and nail to get Aerohive into some large deployments, which got me in some serious trouble at the time, because I believed in Aerohive's philosophy of no additional licensing.  I remember at the time the then local Aerohive distributor used to laugh at the number of licenses Aruba needed for an enterprise deployment and now several years later Aerohive commonly needs more licenses than Aruba for complex deployments.

If you look through the threads on this forum you can see all the unanswered feature requests, a large number really just asking for what should have been implemented in the first place (or at least should have been added since the initial feature release), while Aerohive staff focus on promoting new cloud based licensed services.

Like Nick I am a huge fan of Aerohive but I feel that Aerohive has lost its way as it prioritises new revenue streams over keeping existing customers happy.  In doing so it risks alienating the very people who helped Aerohive get to where it is today.
(Edited)
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Crowdie, Champ

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While cloud based solutions are suitable for a number of deployments there are still industries while the use of cloud based solutions is prohibited.  This would not be an issue if Aerohive created on-premise versions of the cloud based solution but, alas, they don't.  This means that the issues resolved by using the cloud based solutions are not available to on-premise deployments, effectively making them incomplete orphan solutions.  As we watch more and more information come to light everyday on US, Chinese and Russian government agencies violating international law through their spying programs the acceptance of public cloud based solutions is adversely affected.  With no on-premise versions of Client Management and ID Manager companies who are "uncomfortable" with or unable due to legal/regulatory requirements to deploy cloud based solutions will be forced to look to other wireless vendors for on-premise solutions.
(Edited)
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Crowdie, Champ

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I have posted my list of features I would like to see added to the on-premise HiveManager and/or HiveOS here - https://community.aerohive.com/aerohive/topics/wish-list-15y7al
(Edited)
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Pete Salmond

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I've joined this forum/community today just to reply to this and express my solidarity with others here.. A simple email alert to one email address listing all automatically generated daily or weekly keys is not asking the earth!

It seems Aerohive want to tie this whole feature up with 'ID Manager' - which is completely overkill when it comes to just finding out a daily key... Indeed, I can't imagine why many small-medium sized organisations would need ID Manager anyhow. I work as an IT engineer in a large college and we only need a list sent to a shared email account which we can then send to whoever needs it... Our receptionists don't have time to be logging into a separate system and filling in details, they just want to know what today's wireless key is asap.

For the money we pay per AP and per HMOL licence, and bearing in mind the number of people requesting this exact feature, you'd think it would be logical just to give it to them. But it seems Aerohive would rather hope we'd all shell out even more cash for a system which is effectively the same as me signing in to my HMOL and finding the automatic keys manually?! I'd love to see how many current customers actually buy ID Manager - I'm guessing not many.

To the people at Aerohive: Pull your finger out and remember what Aerohive is about. Stop distracting yourself on potential revenue streams that will only ever remain "potential" and probably cost you more in the long-term.
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Ralph Eggeling

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Please add this feature, ID Manager is such an overkill for some of your customers.

We will definitely not invest in ID Manager for managing only a few guest accounts but having to log in on a daily basis for the credentials makes my colleagues unhappy and unhappy colleagues make it hard to justify my invest in your products.

This feature request stands for a year now and would be trivial to implement, please discuss this feature request again and make some of your customers happy.

regards,
Ralph
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Paul

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An interesting thread that also mirrors my feelings about guest manager/ID Manager, unfortunately now that Aerohive is a public company I suspect they will only implement features that generate $$$'s, I have seen it all before.:-(
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Eddie Klaczko

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I would find this feature useful as well and it wouldn't diminish my desire to deploy ID Manager(on prem that is)  The way it is now I'm stuck with what seems like an incomplete product.  I mean Hivemanager can e-mail me the PSK. It can e-mail me automatically generated reports too, even on a schedule.  But it can't e-mail generated PSKs automatically. 

I'm no programmer, but seems to me like most of the components are there.  Am I wrong?
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Crowdie, Champ

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I suspect that with HiveManager NG in the works there will be minimal further work on the User Manager and, to a lesser degree, ID Manager products.
(Edited)
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Eddie Klaczko

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HiveManager NG? 
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Nick Lowe, Official Rep

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The upcoming replacement for the current HiveManager. NG = Next Generation

A Google search yields things like:

https://apollo-mini.aerohive.com/login#/login

http://www.eventbrite.com/e/aerohive-newtorks-80211ac-roadmap-hivemanager-ng-event-vars-tickets-1582...

I suspect something more substantive for public consumption won't be far off.
(Edited)
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Eddie Klaczko

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cool, thx.
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Paul

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I have an NG account, I'm just trying to get my AP's moved over, have a ticket open at the moment as they aren't moving across despite importing my devices and removing them from the old HMOL. The GUI looks very modern but things have moved around a bit so it's taking me a bit of time to get used to it.
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Smitty

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I would really like this feature added also.  I ran a pilot of ID Manager and my receptionists didn't like it, my users didn't like it, it was really not well received.  Just sending a quick e-mail with the new passwords would be great.  As it is, my helpdesk logs in and sends an e-mail with the new passwords since the system can not do it by itself.

With NG...are they doing away with the Automatically Generated PSK's or are they at least supporting that feature moving forward?

Thank you.
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Nick Lowe, Official Rep

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Automatically Generated PPSKs are supported in HM-NG. There is still no option within HM-NG to email them out automatically. When I get time, I am minded to see if-and-how one might write an extension to email the information automatically.
(Edited)