Authentication to IDM server rejected

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  • Updated 2 years ago
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My deployment of IDM is not working on one of my sites. All IDM proxies are displaying the following message Authentication to IDM server rejected. Opening the firewall rule to allow this subnet out is still unsuccessful. What are the troubleshooting steps for this?
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Luke Harris

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Posted 2 years ago

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Gary Smith, Official Rep

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Hi Luke,

Are you using multiple software versions - pre and post 6.2r1?

Kind Regards,
Gary Smith
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Luke Harris

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Yes...running a mixture of 3 at present (not in practice purely as a troubleshooting step!)

6.5r3 stopped working so in attempt to 'test' we rolled back a few APs.
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Gary Smith, Official Rep

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Thanks Luke. You and I ran some tests a while back and we found that using pre and post 6.2r1 HiveOS caused some issue in the IDM election process. We proved that the AP's running 6.5r3 could become IDM proxies if they were put in an isolated Hive.
Can you repeat the same test?
Can you upgrade all AP's to 6.5r3 and test?

Note: The election process changed in 6.2r1 and I would advise to run all AP's on the latest version where possible.
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Luke Harris

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Morning Gary. Thanks for your prompt reply. Yes that is correct regarding the testing of 6.5r3 however, the issue occurred when all AP's were running the same version of firmware in the same hive. I had left the 'test' hive in place of Christmas and removed it Monday afternoon...I wonder if this is linked in some way. 

EDIT:- AP's in the testing Hive are producing the same error message.
(Edited)
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Luke Harris

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PROBLEM RESOLVED!
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Gary Smith, Official Rep

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Pray tell. What was changed in order to resolve?
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Luke Harris

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It was our old friend NTP in connection with a firewall change.