ap not appear in hivemanager

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  • Updated 2 years ago
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We have an AP received by the free webinar. However the AP does not appear in the hivemanager online, altough it is connected to the internet (AP has an orange led). Is the only possibility a blocked UDP 1222 (CAPWAP) port, or are there other things to check?
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Hans Matthé

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Posted 4 years ago

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Chad Bryan

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I'm not sure how the free webinar devices come configured, but make sure the serial number of the AP is registered in your HMOL instance. Click on Monitor --> Device Inventory --> Add/Import and enter your serial number. Once in, it should show up under "Unmanaged Devices". Once your device registers, it will show up under "Managed Devices"...
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RUBEN PARDO CID

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Hi Bryan, I add AP manualy , but this sample a message indicating that  this appear in other HiveManager , help me please , what I can do?