AP Monitoring

  • 1
  • Question
  • Updated 5 years ago
  • Answered
Hi All,

Does Hivemanager have the ability to monitor individual AP's to make sure they have internet access (e.g ping google). The reason is simple: I have had a number of clients complaining that the wireless network is down but in fact the issue was up stream instead and I have no control of that.

Thanks in advance

Photo of Mike Allen

Mike Allen

  • 7 Posts
  • 3 Reply Likes

Posted 5 years ago

  • 1
Photo of Bradley Chambers

Bradley Chambers, Champ

  • 302 Posts
  • 53 Reply Likes
Is this a local HiveManager or HiveManager online?
Photo of Mike Allen

Mike Allen

  • 7 Posts
  • 3 Reply Likes
It is a local HiveManager
Photo of Andrew Garcia

Andrew Garcia, Official Rep

  • 368 Posts
  • 120 Reply Likes
You can assign a track IP object to your network Policy. The track IP policy will do heartbeat checks against up to 4 IP addresses, and take action if they all are unavailable. Actions include: opening a virtual access console (an SSID local to each affected AP to which an admin can connect and SSH into the device), shutdown SSIDs, or failover to mesh for backhaul.

You can create and assign track IP objects here:
Configuration > {Your Network Policy} > Additional Settings > Service Settings > Track IP Groups for Backhaul

Photo of Crowdie

Crowdie, Champ

  • 972 Posts
  • 272 Reply Likes
Enabling an access console is something that should really be done at all sites as it will save you a huge amount of time in the event that an access point is longer able to access the LAN.

I configure the access console with a unique WPA2-PSK key and enable the "Hide the SSID in beacons and probe responses" option.

Lastly I enable the CAPWAP alerting in the HiveManager E-mail Services (Home -> Administration -> HiveManager Services -> Update Email Service Settings). This means that if the HiveManager loses connectivity with an access point an E-mail alert will be generated notifying you that the access point is offline and you can go to the access point, associate using the WPA2-PSK key in the access console (you will need to do it manually as the SSID is hidden but the SSID will be AH-[last six digits of the access point's MAC address]_ac) and finally SSH into the access point. From here you can begin fault finding.

This is a really cool feature for the wireless engineer and the customer as it saves the hassle and cost of getting lifting equipment when an access point mounted in a high location goes offline.